As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.
Job Purpose
The Commercial Operations Specialist is responsible for maintaining effective customer relationships, securing the long-term flow of work into the department. He/She will support the local commercial operations activities such as demand, supply, order management, logistics, tender management and customer service support.
Major Accountabilities
Logistics & Customer Service Assistance
1) Sales order management
a. PO processing, order status tracking, delivery status, invoice follow-ups and POD support
b. Coordinate with 3PL/4PL partner and Bumi agents
c. Supporting for consignment document
d. Credits notes to be completed in a timely manner
2) Tender support and Management
a. Internal documents coordination – LOA, LOU, MD MDR cert filing and etc.
b. Coordinate with Bumi agents
3) FOC 3rd Party vendor support sales
a. MDM registration, Purchase Requisition submission and follow through until complete approval
b. Issuance of PO
c. Payment request
d. Tax invoice follow-up, submission to the correct Account Payable and request of remittance slip
4) Complaint Reporting Management per SOP and arrange unit return.
Operation
1) Credit note tracking report
2) Write off record report
3) Send / receive document, manage filing, scan, courier
4) Office Management
5) Invoices tracking, filing and management
6) Stock take as required – cycle counts and consignment/boot stock
Engineer service support
1) Invoice report
2) Cheque report/ Deposit with Bank
3) Customer PO filing
4) Update services maintenance
5) Follow up bank guarantee
6) Deposit cheque
7) PPM schedule update (Warranty and post warranty tracking)
Commercial activity support for Sales and Marketing
1) Participate in demand planning process and activities
2) Quotation after confirmed item code and pricing by TM/Sales
3) DO (consigned items)
4) POD follow up
5) E-invoice Request
6) Maintain cleanliness of CAPEX equipments: CAPEX loaner agreement preparation, upload the signed agreement to Box/OneDrive (filing), work with Regional CS to transfer account (in system)
7) Marketing event support in documentation and logistics arrangements for customers.
8) Maintain traceability of RTV samples and demo
9) Create MDM and submit invoices to the correct Account Payable.
10) Assist in local government online filing requirement
11) Assist/provide necessary supporting documents as per request in annual statutory and tax audit.
Follow LivaNova Policy and Procedures
Key performance indicators/ Measures of success
- Ensure timely sales & operations activities for business in Malaysia;
- Collaborate with internal stakeholders successfully to resolve challenges and constraints which may arise related to a customer related request;
- Assist country and regional leadership to achieve business and financial goals and objectives including monthly/quarterly/annual sales, operating income, and local inventory levels.
- Meet end-customer requirements, including product availability, on-time delivery, and adhere to importation requirements and capacity in the supply chain to deliver that performance in a responsive manner;
Ideal Background
Education
Bachelor's Degree in Logistics and Supply Chain Management, Business Administration or related field.
Languages
English: Fluent
Experience/Professional requirement
- 3-8 years’ experience in Demand, Supply, Logistics, Order Management and Customer Service;
- Any industry experience relevant to major accountabilities;
- Knowledge of healthcare compliance topics;
- Customer service mindset
- High analytical skills with ability to collect and analyze information, problem-solve;
- Great interpersonal and communication (verbal and writing) skills;
- Excellent knowledge of Microsoft Excel;
- Self-motivated, critical thinker, problem-solving attitude, quick in action, good team player
- Good time-management skills.
Skills Required
- Bachelor's Degree in Logistics and Supply Chain Management, Business Administration, or related field
- Fluent English
- 3-8 years' experience in Demand, Supply, Logistics, Order Management and Customer Service
- Knowledge of healthcare compliance topics
- Customer service mindset
- High analytical skills with ability to collect and analyze information and problem-solve
- Strong interpersonal and written/verbal communication skills
- Excellent knowledge of Microsoft Excel
- Experience with MDM registration/processes
- Familiarity with document storage tools (Box, OneDrive) and filing practices
- Self-motivated, critical thinker, problem-solving attitude, team player
- Good time-management skills
LivaNova Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LivaNova and has not been reviewed or approved by LivaNova.
-
Strong & Reliable Incentives — Incentive structures including performance bonuses and share-based awards are prominently featured and described as meaningful components of total rewards. Participation in an employee stock purchase plan and recognition programs further extends compensation beyond base salary.
-
Healthcare Strength — Core medical, dental, and vision coverage, plus an Employee Assistance Program and U.S. mental‑health support with low barriers to access, are highlighted as solid pillars. Healthcare affordability is cited positively alongside well-rated plan options.
-
Retirement Support — A clearly defined 401(k) match and broad eligibility are presented as part of the package. The retirement program is characterized as a solid, market-aligned element of total rewards.
LivaNova Insights
What We Do
LivaNova PLC is a global medical technology company built on nearly five decades of experience and a relentless commitment to improve the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals and healthcare systems. At LivaNova, we understand the importance of bringing both clinical and economic value to our customers. We are a strong, market-leading medical technology and services company, offering a diverse product portfolio and global reach. LivaNova is listed on the NASDAQ stock exchange under the ticker symbol “LIVN.” LivaNova has approximately 3,000 employees worldwide. We are headquartered in London (UK) and maintain a presence in more than 100 countries. LivaNova operates as two businesses: We have a strong legacy as leaders in neuromodulation and cardiovascular solutions, providing products and therapies in distinct therapeutic areas to treat the head and heart. These include: • Difficult-to-Treat Depression • Drug-Resistant Epilepsy • Obstructive Sleep Apnea • Advanced Circulatory Support • Heart Failure • Cardiopulmonary At LivaNova, we serve health and improve lives. Day by day. Life by life.
