The Role
Lead and manage 3W cluster operations, ensuring fleet utilization, vehicle uptime, hub and route management, team leadership, vendor coordination, KPI tracking, compliance, process improvements, and support for business expansion and profitability.
Summary Generated by Built In
Job Summary:
We are seeking an experienced and result-oriented Cluster Manager to lead and manage our 3W (Three-Wheeler) operations across assigned clusters. The ideal candidate should possess strong expertise in end-to-end ground operations management, team handling, fleet management, partner engagement, and operational excellence. The candidate will be responsible for ensuring smooth day-to-day operations, achieving business targets, and driving productivity across the cluster.
Key Responsibilities:Operations Management- Oversee end-to-end operations of the 3W business across assigned clusters.
- Ensure maximum fleet utilization, vehicle uptime, and operational efficiency.
- Monitor daily business performance and drive corrective actions wherever required.
- Manage hub operations, route planning, and service quality standards.
- Lead, mentor, and manage ground operations teams including Supervisors, Team Leads, and Field Executives.
- Drive workforce planning, recruitment, onboarding, training, and performance management.
- Conduct regular team reviews and implement productivity improvement initiatives.
- Foster a high-performance and customer-centric culture.
- Manage fleet availability, maintenance coordination, and compliance requirements.
- Coordinate with vehicle owners, vendors, and service partners to ensure seamless operations.
- Monitor vehicle health, documentation, and regulatory compliance.
- Track key operational KPIs including utilization, productivity, revenue, customer satisfaction, and cost efficiency.
- Identify operational gaps and implement process improvement initiatives.
- Support business expansion and launch activities within the cluster.
- Drive profitability through effective resource utilization and cost control.
- Collaborate with cross-functional teams including Business, HR, Maintenance, and Finance.
- Build strong relationships with drivers, partners, vendors, and local stakeholders.
- Resolve escalations and operational challenges in a timely manner.
- Bachelor's degree in any discipline.
- 5+ years of experience in Operations, Logistics, Mobility, EV, Fleet Management, or Transportation Industry.
- Strong experience in managing large ground teams and field operations.
- Proven expertise in Three-Wheeler (3W) fleet operations and team management.
- Excellent leadership, communication, and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Proficiency in MS Excel, reporting, and operational dashboards.
- Prior experience in EV, mobility, logistics, last-mile delivery, or transportation operations.
- Experience handling multiple hubs or cluster-level operations.
- Knowledge of fleet compliance, driver management, and operational SOPs.
- 3W Fleet Operations
- Ground Team Management
- Cluster Operations
- Fleet Utilization
- Vendor Management
- Driver & Partner Management
- Operational Excellence
- Performance Management
- Stakeholder Management
- Data Analysis & Reporting
- Process Improvement
Skills Required
- Bachelor's degree in any discipline
- 5+ years experience in Operations, Logistics, Mobility, EV, Fleet Management, or Transportation Industry
- Experience managing large ground teams and field operations (Supervisors, Team Leads, Field Executives)
- Proven expertise in Three-Wheeler (3W) fleet operations
- Proficiency in MS Excel, reporting, and operational dashboards
- Excellent leadership, communication, and stakeholder management skills
- Strong analytical and problem-solving abilities
- Prior experience in EV, mobility, logistics, last-mile delivery, or transportation operations
- Experience handling multiple hubs or cluster-level operations
- Knowledge of fleet compliance, driver management, and operational SOPs
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The Company
What We Do
Zypp Electric is India’s Leading Tech-Enabled EV-as-a-Service platform, founded in 2017 with a Mission Zero-Emission and to make India carbon-free by using an ecosystem of Electric Vehicles and EV-based technology to make last-mile logistics sustainable and emission-free. Zypp Electric's business model is to make carbon-free last-mile delivery for local merchants to e-commerce giants to delivery executives and thereby reduce delivery cost and pollution on an asset-light model. The company currently delivers groceries, medicines, food, and e-commerce packages from point A to point B through their fully automated IoT and AI-enabled scooters which are low on maintenance and high on performance. The technology tracks batteries that can be replaced at Zypp swapping stations which are installed at key touchpoints. Eco-friendly EV services also reduce the cost per delivery and help to make the city pollution-free.
