Do you love leading and motivating world class technical support team?
Would you like to work across diverse geographies, environments, cultures and technologies?
Join our best-in-class technical support team
Our Technical Support Organization owns the end-to-end resolution of complex technical issues for our global customers. We collaborate for excellence, serving Fortune 500 and Government clients. As an expert team, we share knowledge and use feedback to improve products and services.
Partner with the best
At Akamai, as a Cloud Support Engineer II, lead critical global technical support for online customers. Drive process improvement, operational optimization, and top-tier service metrics.
As a Cloud Support Engineer, you will be responsible for:
- Delivering reliable B2B customer support via Akamai's Chat/Email for diverse Enterprise and SMB clients.
- Problem-solving, collaborate internally for quick technical issue resolution, ensuring peak performance on Akamai's Network for customers.
- Analyzing Akamai Network issues, create proactive solutions, and investigate for improved performance.
- Adapting communication style for real-time chat , Methodically diagnose and resolve intricate technical challenges, and email support.
- Balancing priorities effectively, giving utmost importance to urgent matters while maintaining precision in issue resolution.
- Driving customer success through needs understanding, CDN guidance, and facilitating training.
Do what you love
To be successful in this role you will:
- Have 3-4 years experience, bachelor's in computer science/engineering .
- Have at least 2+ years technical B2B support, including enterprise Chat Channel experience.
- Have to showcase solid internet knowledge (DNS, HTTP/S, TCP), grasp Linux/Unix basics, VPN, SAML and authentication processes.
- Possess exceptional written communication skills with the ability to effectively prioritize workloads and convey technical matters to stakeholders with varying technical expertise.
- Cultivate a customer-centric approach, showcasing remarkable interpersonal skills tailored to the diverse needs of clients.
- Thrive in a dynamic, environment that emphasizes collaboration and adaptability
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.
Skills Required
- 3-4 years of professional experience
- Bachelor's degree in computer science or engineering
- At least 2 years of technical B2B support experience
- Enterprise chat channel support experience
- Knowledge of DNS, HTTP/S, and TCP
- Basic Linux/Unix knowledge
- Knowledge of VPN, SAML, and authentication processes
- Exceptional written communication skills
- Ability to prioritize workloads and communicate technical matters to varied stakeholders
- Customer-centric interpersonal and collaboration skills
- Ability to adapt in a dynamic environment
Akamai Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies.
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Leave & Time Off Breadth — Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance.
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Parental & Family Support — Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources.
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Retirement Support — A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities.
Akamai Technologies Insights
What We Do
At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!
Why Work With Us
Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.
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