Cloud Ops Support Engineer (AWS)

Posted 12 Days Ago
Mumbai, Maharashtra, IND
In-Office
Junior
Cloud
The Role
Supports and optimizes AWS cloud infrastructure and data platform services, including EC2, EKS, EFS, MSK, EMR, and Glue. Responsibilities include provisioning, monitoring, troubleshooting, incident management, root-cause analysis, container and Kubernetes administration, storage and backup support, big data and streaming operations, CloudWatch monitoring, and production on-call support in a 24x7 environment.
Summary Generated by Built In
Position: Cloud Ops Support Engineer – AWS

Experience: 1.5 Years – 3 Years
Location: Mumbai (Bandra East)
Employment Type: Full-Time
Note : Ability to work in a 24x7 support environment when required

Job Summary

We are seeking a highly motivated L2 Cloud Engineer with 2+ years of hands-on AWS experience to support, manage, troubleshoot, and optimize cloud infrastructure and data platform services. The ideal candidate should have strong experience with AWS compute, storage, container, streaming, and big data services, including EC2, EKS, EFS, MSK, EMR, Glue, and related AWS offerings.
The engineer will be responsible for day-to-day cloud operations, incident management, performance monitoring, troubleshooting, and ensuring platform reliability and availability.

Key Responsibilities

AWS Infrastructure Management
  • Provision, configure, manage, and troubleshoot AWS infrastructure.
  • Monitor and maintain EC2 instances, Auto Scaling Groups, Load Balancers, and VPC networking components.
  • Perform root cause analysis for infrastructure and application-related issues.
  • Support high availability and disaster recovery configurations.
Container & Kubernetes Administration
  • Manage and support Amazon EKS clusters.
  • Deploy, monitor, and troubleshoot containerized workloads.
  • Monitor cluster health and optimize resource utilization.
Storage & File Services
  • Administer Amazon EFS and other AWS storage services.
  • Troubleshoot performance and connectivity issues.
  • Implement backup and recovery procedures.

Data Engineering & Big Data Services
  • Support and manage Amazon EMR clusters for big data workloads.
  • Monitor Spark, Hadoop, and EMR job execution.
  • Manage AWS Glue jobs, Crawlers, Data Catalogs, and ETL workflows.
  • Troubleshoot data processing failures and performance bottlenecks.
Streaming & Messaging Services
  • Support Amazon MSK (Managed Kafka) environments.
  • Monitor Kafka brokers, topics, consumer groups, and replication health.
  • Troubleshoot connectivity, throughput, and latency issues.
Monitoring & Operations
  • Configure and manage CloudWatch metrics, dashboards, and alarms.
  • Support incident, problem, and change management processes.
  • Perform log analysis using CloudWatch Logs and other monitoring tools.
  • Participate in on-call rotations and production support activities.
Required Skills
  • AWS Services
  • Linux Administration
  • Kubernetes Fundamentals
  • Docker Containers
  • Kafka Basics
  • Networking (TCP/IP, DNS, VPN, Load Balancing)
  • Shell Scripting (Bash) or Python
  • Monitoring and Troubleshooting Skills
Preferred Qualifications
  • AWS Certified Cloud Practitioner / AWS Solutions Architect Associate / AWS SysOps Administrator.
  • Experience supporting production environments.
  • Exposure to Data Lake, Analytics, or Data Engineering platforms.
  • Knowledge of Spark, Hive, Hadoop, or Kafka ecosystems.
  • Understanding of hybrid cloud and cloud networking concepts.

Soft Skills
  • Strong analytical and troubleshooting abilities.
  • Excellent verbal and written communication.
  • Ability to handle multiple incidents and tasks simultaneously.
  • Customer-focused mindset with strong ownership and accountability.
  • Ability to work in a 24x7 support environment when required.

Experience
1.5 + Years of relevant AWS Cloud Operations experience, with hands-on exposure to EC2, EKS, EFS, MSK, EMR, Glue, and related AWS services in production environments.

Skills Required

  • 1.5+ years of relevant AWS Cloud Operations experience
  • Hands-on AWS experience with EC2, EKS, EFS, MSK, EMR, Glue, and related services
  • AWS services knowledge
  • Linux administration
  • Kubernetes fundamentals
  • Docker containers
  • Kafka basics
  • Networking knowledge, including TCP/IP, DNS, VPN, and load balancing
  • Shell scripting with Bash or Python
  • Monitoring and troubleshooting skills
  • AWS Certified Cloud Practitioner, AWS Solutions Architect Associate, or AWS SysOps Administrator
  • Experience supporting production environments
  • Exposure to data lake, analytics, or data engineering platforms
  • Knowledge of Spark, Hive, Hadoop, or Kafka ecosystems
  • Understanding of hybrid cloud and cloud networking concepts
  • Ability to work in a 24x7 support environment when required
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The Company
HQ: Tampa, FL
375 Employees
Year Founded: 2012

What We Do

CloudThat is the first company in India to offer Cloud Training & Cloud Consultancy services for mid-market & enterprise clients from across the globe. Founded by Bhavesh Goswami, an ex-Amazonian with more than 17 years of experience in the Cloud Computing space, CloudThat has been empowering tech professionals with the best cloud training and cloud consulting services. Our journey in the Cloud space has won us many accolades, such as the prestigious Finalist of Microsoft Learning Partner of the Year Awards 2022 and 2020. CloudThat is also a proud AWS Advanced Consulting Partner, VMware Authorized Training Reseller, Google Cloud Platform Partner, Microsoft Gold Partner and Databricks Partner. Since our inception in 2012, we have trained over 500K IT professionals from fortune 500 companies in different types of cloud computing technologies such as Microsoft Azure, Amazon Web Services, Artificial Intelligence, Machine Learning, Google Cloud Platform, IoT, OpenStack, and OpenShift, DevOps, MongoDB, Big Data and more. We have also delivered over 200 AWS consulting services to top companies in need of cloud solutions. We have a global presence with offices in Bengaluru (India), the UK, and the USA. Our on-site and pre-scheduled public batches are available in different IT-centric cities in India and Overseas.

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