Company Description

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.
The drive to keep on pushing boundaries is part of our DNA: TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence.
With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, TeamViewer is a truly diverse and global company. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. We offer an open and dynamic work environment where employees are enabled to learn, grow and make an impact.

So don’t wait – join the winning team and help us shape the future of remote connectivity.

Job Description

As a Cloud Operations Engineer, your primary responsibility will be ensuring the high availability, maintenance, security, and stability of our customer-facing systems, prioritizing the seamless operation of server systems, implementing robust high availability and recovery processes, monitoring infrastructure for performance and security vulnerabilities. 

• Operate and manage our existing 2000+ server systems worldwide, ensuring their secure, smooth operation and availability 
• Monitor the entire infrastructure, proactively identifying and resolving any performance or security issues 
• Work with the local and global teams to ensure efficient collaboration and communication 
• Close collaboration with all our R&D and IT teams to align operations with business goals 
• Update systems and software periodically to maintain optimal functionality and security 
• Work on incidents, providing technical support and troubleshooting 
• Provide expertise in Active Directory (AD), ensuring the proper configuration, management, and security of user accounts, group policies, and domain services 
• Work with Hosting and Public Cloud provider 
• Participate in improving our customer-facing infrastructure by designing and implementing new concepts and solutions to optimize operations 

Qualifications

• At least 3 years of experience with Microsoft and Linux operating systems
• Completed studies in the area of IT, Computer Science or relevant experience in the field of IT
• Network, Windows, and Linux knowledge is required 
• Basic Firewall understanding is required 
• Familiarity in IT Security topics and how to tackle vulnerabilities is needed.
• Basic programming skills in various scripting languages such as Python, PowerShell and Bash is required
• Automation skills in various platforms such as SaltStack or Ansible are welcome 
• Fluency in English is mandatory, further languages are a plus 
• Enthusiasm for new, innovative, and technical subjects along with an understanding of customer and market requirements, trends, and developments in the IT industry 

Additional Information

• Contract location: Porto, Portugal 
• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
• Public transport friendly offices
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time with up to 50% home office
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.