The Role
The Clinical Liaison develops B2B sales strategies, nurtures client relationships, and educates providers on mental health services to achieve sales targets and support women's mental wellness.
Summary Generated by Built In
Job Title: Clinical Liaison (Sales)
Department: Clinical Operations
Reports to: Senior Manager of Operations
LunaJoy is a leading provider of mental health services, specializing in supporting women through their mental wellness journey. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues. Our dedicated team of professionals works in a collaborative, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving access to quality mental health services across the U.S.
We are looking for a Clinical Liaison to join our growing team. As Clinical Liaison, this opportunity involves developing and executing sales strategies, nurturing client relationships, and educating providers about our resources and services.
As part of the LunaJoy team, you will play a vital role in directly contributing to the mental health journey of one million women through purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, and the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to effectively contribute to important areas of focus and responsibility.
- Execute high-volume, proactive outreach to healthcare providers, case managers, and partner organizations through daily calling, alongside email follow-ups, to drive referral engagement and strengthen partnerships.
- Build and maintain strong relationships with clinical stakeholders through consistent, relationship-focused communication and follow-up.
- Educate partners on services, care models (e.g., behavioral health integration), and referral workflows to ensure ease of access and utilization.
- Identify and act on opportunities to increase referral volume, improve patient conversion, and enhance partner engagement through ongoing outreach and performance tracking.
- Serve as a primary point of contact for partners, ensuring timely responses, issue resolution, and continuous support.
- Collaborate cross-functionally with clinical, operations, and leadership teams to align partner needs with service delivery and optimize workflows.
- Monitor referral trends, outreach activity, and partner performance metrics; provide insights and recommendations to improve outcomes.
- Support onboarding of new partners, including training on referral processes and integration into existing workflows.
- Maintain accurate tracking of outreach efforts, partner interactions, and performance metrics within CRM systems.
- Contribute to process improvements by identifying gaps in outreach, communication, and referral workflows to drive efficiency and growth
- Proven experience in healthcare sales, preferably in the mental health industry.
- Excellent communication and interpersonal abilities.
- A deep understanding of mental health services and the ability to communicate the value of our services to clients.
- Results-oriented with a track record of meeting or exceeding sales targets.
- Proficiency in using CRM software and sales analytics tools.
- Experience in mental health or women’s healthcare settings.
- Knowledge of telehealth platforms and virtual care coordination.
- Strong Interpersonal and communication skills.
- Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities.
- Flexibility & Work-Life Balance: We offer a fully remote work environment that allows you to work from wherever you're most comfortable. Embrace the freedom of remote work while staying connected with a supportive team. This flexibility enables you to create a workspace that fits your needs, allowing you to focus on making a meaningful impact from anywhere.
- Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role.
- Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and advancement opportunities as we continue to expand our reach and impact in the mental health space.
- Compensation Range: USD $8 per hour, based on location, experience, qualifications, and applicable federal and state minimum wage requirements.
- Opportunities for growth and success in a remote environment
- Access to educational resources and a supportive community of like-minded professionals.
Interview Process
HR Screen:
- The first phase involves an initial screening with HR. During this stage, we will discuss your experience, skills, and alignment with LunaJoy’s values and culture. This step ensures that you meet the basic qualifications and provides an opportunity for you to learn more about the company and the role.
Second Phase with Hiring Manager:
- Candidates who pass the HR screen will move on to an interview with the Hiring Manager. In this phase, we dive deeper into your technical abilities, role-specific competencies, and how you approach challenges. The Hiring Manager will assess your fit within the team and your ability to contribute to LunaJoy’s mission.
Offer Stage:
- After the second phase, successful candidates will move to the offer stage. We will present a formal offer that includes compensation, benefits, and any additional details about the role. This is also your opportunity to ask any final questions before making your decision.
Onboarding & Training:
- Once the offer is accepted, the onboarding process begins. You will be guided through setting up tools, learning about LunaJoy’s systems and workflows, and engaging in any role-specific training. This phase ensures a smooth transition into your new role, setting you up for success from day one.
At LunaJoy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities. Everyone is welcome at LunaJoy, and we are dedicated to building a work environment where you can thrive and bring your whole self to work.
Skills Required
- Proven experience in healthcare sales, preferably in the mental health industry
- Excellent communication and interpersonal abilities
- Deep understanding of mental health services
- Results-oriented with a track record of meetings sales targets
- Proficiency in using CRM software and sales analytics tools
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The Company
What We Do
LunaJoy is redesigning the way women at any age, any phase of life access mental care. Our 1:1 virtual therapy, counseling, and medication management is flexible and holistic. Never cookie-cutter. Designed for her mind. Helping her thrive. Our two psychiatrist founders recognized the need for LunaJoy in 2020 when they saw firsthand how the home lives and careers of women disproportionately shift and collapse. Since the right kind of mental care was nowhere in sight, LunaJoy was born. LunaJoy is already in-network with Cigna and Optum. We are looking to partner with providers and employers who want to make women’s mental care a priority! Let’s get in touch. 🌙
