Clinic Success Manager

Posted 15 Hours Ago
Be an Early Applicant
Hiring Remotely in Folsom, CA, USA
In-Office or Remote
Mid level
Healthtech • Insurance • Telehealth
The Role
Manage and nurture clinic partnerships by onboarding clinics, training staff, advocating for patients, assessing coaching effectiveness, improving operations cross-functionally, supporting sales, and meeting project milestones with strong attention to detail.
Summary Generated by Built In
Company Description

HealCommunity™ is taking health coaching mainstream! We are a rapidly growing, purpose-driven startup who bridges the gap between the healthcare system and self-determined implementation of positive behavior change. Harnessing the power of community with virtual health coaching groups prescribed by doctors, billed to insurance, and fueled by root-cause methodology. 

https://www.healcommunity.com/   

We are looking for someone to step into an established position but who is able to take ownership of the role and evolve it as our company continues to grow.

Company culture:

Priceless.  Start up environment that embraces your unique background to have a voice in your role.  We are a fun loving group who are passionate about our mission and look for a match for the team as well as your role. 

Job Description

HealCommunity™ is hiring! Our success as a company is the success of our clinics and their patients. This role is so important as this person will build, nurture and manage the clinic relationship to ensure their overall success. We pride ourselves on our people and how we bring our company culture into the external relationships we hold with our clinic partners.

This role is best suited for someone with project management experience + relationship management experience. Ideally, you would also have experience in healthcare to understand the nuances of working with busy clinics. 

Responsibilities:

  • Follow a step-by-step onboarding process for each clinic with high attention to detail
  • Establish credibility and authenticity with each clinic 
  • Identifying and training key clinic staff in their partnership role
  • Act as a patient advocate liaison between the clinic and HealCommunity™
  • Assess coaching efficacy, and work cross functionally to develop systems to improve operational efficiency to support Account Executive and CSM roles.  
  • Hit milestones and deadlines with extreme accuracy
  • Support the sales team if required to close clinic partnerships 
  • Nurture relationship and support the clinics’ needs 

Who you are:

  • You are agile and thrive in a fast-paced startup environment 
  • Passionate about health coaching and changing people's lives through healthcare transformation
  • Extremely detail oriented
  • Outgoing personality
  • Loves hitting targets and reporting analytics of projects 
  • Excellent communication skills
  • General knowledge of holistic health
  • You are a team player and contribute to a healthy, respectful and fun workplace 

Qualifications

  • 3-5 years project management experience 
  • 3-5 years of relationship management experience 
  • Healthcare experience is a plus 
  • Bilingual a plus!
  • Excellent written and verbal communication skills
  • Ability to multitask, organize, and prioritize work
  • Computer and technology savvy required

Additional Information

All your information will be kept confidential according to EEO guidelines.

Skills Required

  • 3-5 years project management experience
  • 3-5 years relationship management experience
  • Healthcare experience
  • Bilingual
  • Excellent written and verbal communication skills
  • Ability to multitask, organize, and prioritize work
  • Computer and technology savvy
  • Extremely detail oriented
  • Passion for health coaching and healthcare transformation
  • Outgoing personality and team player
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The Company
12 Employees
Year Founded: 2021

What We Do

HealCommunity is a purpose-driven startup that bridges the gap between the healthcare system and the self-determined implementation of positive behavior change. The company harnesses the power of community through virtual health coaching groups prescribed by doctors and billed to insurance, utilizing a root-cause methodology to help patients reverse and prevent chronic illness.

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