Who we are
For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.
Buckland is looking for a Client Support Specialist
What you’ll be doing
This position is responsible in ensuring exceptional client experiences by supporting account management, coordinating service delivery, and maintaining strong client relationships. The Client Support Specialist is the primary point of contact for responding to client inquiries and issues. This includes resolving all inquiries and identifying root causes to ensure permanent solutions. The ideal candidate is a natural communicator, highly organized, and thrives in a fast-paced environment.
What we can offer you
- Competitive salary, benefits package, and matching retirement plan.
- Compensation range: $60,000–65,000 annually (subject to experience)]
- A friendly, collaborative work environment.
- Opportunities for professional development & ongoing learning.
- A chance to be part of a growing organization.
- Remote work arrangement available for applicants who are not local to a Buckland office.
You will be responsible for
- Serve as a primary point of contact for client inquiries, ensuring timely and professional responses.
- Respond and resolve general and complex issues and ensure they are resolved at root cause.
- Maintain and monitor the relationship with our clients, continuously assessing strengths and potential weak points.
- Ensure clients are completely satisfied with the response and resolution to their inquiries or complaints.
- Coordinate and support the delivery of services to clients, ensuring alignment with expectations and timelines.
- Maintain accurate client records and update CRM systems regularly.
- Collaborate with internal teams to resolve client issues and ensure satisfaction.
- Prepare reports, presentations, and documentation for client meetings.
- Monitor client feedback and identify opportunities for service improvement.
- Support with other administrative and operational tasks as assigned.
What we need from you
- Bachelor’s Degree or diploma in Business or International Business or similar discipline.
- 2-4 years of experience in the Custom Brokerage industry.
- Customs Certified Specialist (CCS) designation is strongly preferred.
- MS Office knowledge in applications including Excel, Word, PowerPoint and MS Outlook.
- Strong communication and interpersonal skills.
- High level of organization, time management and attention to detail.
- Ability to manage multiple priorities and work independently.
- Strong verbal and written communication skills.
- Must be legally eligible to work for the Company at all times.
- Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX.
Want to apply? Get in touch today
Please visit www.Buckland.com to apply to this current and open vacancy and to learn more about Buckland and the services we provide. The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded.
Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require CAD or USA work experience but for some positions may require CAD or USA standard regulations knowledge and experience. This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.
Buckland may use artificial intelligence from time to time to screen, assess, or select applicants for employment, including for this position.
Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at [email protected]
As we receive a high volume of applications, we’re only able to contact candidates selected to move forward. While we truly appreciate your interest, we are unable to respond to general inquiries regarding application status. Thank you for your understanding.
Skills Required
- Bachelor's degree or diploma in Business, International Business, or a similar discipline
- 2-4 years of experience in the customs brokerage industry
- Customs Certified Specialist (CCS) designation
- Knowledge of Microsoft Office, including Excel, Word, PowerPoint, and Outlook
- Strong verbal, written, communication, and interpersonal skills
- High organization, time management, and attention to detail
- Ability to manage multiple priorities and work independently
- Legally eligible to work for the company at all times
- Valid passport and ability to occasionally travel to offices in Canada, the United States, or Mexico
What We Do
Buckland is a global-trade services provider that helps businesses manage cross-border imports and exports. Its services include Canadian, U.S. and Mexican customs brokerage, trade-managed solutions, freight forwarding, trade technologies, and warehousing and distribution. The company combines technology with experienced personnel to simplify customs and logistics, and supports customers across Canada, the United States, and Mexico with customized services throughout the supply chain.
