About WPP
Gain Theory is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
The Client Success Manager will report to the Client Success Director and work closely with the client leadership team to ensure optimal delivery and satisfaction. The ideal candidate should have a minimum of 3 years of experience in project management, client relationship management, and data analytics.
The Client Success Manager should be able to work in a fast-paced environment, manage multiple projects simultaneously, and prioritize tasks effectively. They should have excellent problem-solving skills, attention to detail, and a proactive approach to identifying and resolving issues.
The successful candidate should have a deep understanding of the Marketing Effectiveness and analytics industry and be up to date with the latest trends and developments. They should be able to interpret data and analytics insights and present them in a clear and concise manner to clients.
The Client Success Manager should be a team player and possess effective communication and interpersonal skills to collaborate effectively with cross-functional teams.
What you’ll be doing:Accountabilities:
Drive optimal client project processes for work delivery and client satisfaction.
- Deliver high-quality client materials in line with strategic objectives.
- Contribute to collaborative team learning and knowledge sharing to strengthen capabilities.
- Deliver in specific areas of client engagement and management as defined by client leadership.
- Support with client growth initiatives and new business pitches.
- Cross-collaboration with analytics, data, and ops team members to ensure a well-functioning squad with high levels of satisfaction.
- Maintains a strong focus on the Marketing Effectiveness & analytics industry and those of our clients.
KPIs & Success Factors:
- Client Satisfaction: Performance, Preference and Likelihood to Recommend
- Net Sales Growth
- Active Client Stakeholder #s
- Influence of Client Stakeholders
- Value Generated for Clients
- Client Advocacy (willingness to enter awards, provide references, awards)
- Average Annual Client Size
- Client Success Employee Satisfaction
Critical Capabilities:
- Data and analytical interpretation skills to bring GT insights to life for a client audience.
- Proficient in supporting project and client relationship management.
- Knowledgeable in SOW oversight and risk management practices.
- Committed to supporting quality assurance and best practice adherence.
- Effective communication and interpersonal skills to aid team collaboration.
- Strategic assistance in financial analysis for client budgeting and profitability insights.
- Lives and breathes Gain Theory values.
Key Relationships:
- Clients, Client Success Group
- Data, Analytics and Operations Practice Areas, New Business and Strategy
- 3+ years of experience in an analytically focused leadership role, preferably within marketing analytics, consulting, or a related field.
- Strong understanding of Marketing Mix Modeling, econometrics, or attribution methods.
- Proven ability to lead, manage, and develop high-performing Client Success teams.
- Demonstrated ability to manage client relationships and communicate complex analytics to non-technical audiences.
- Strong strategic thinking and problem-solving skills.
- Strong commercial mindset with experience identifying new opportunities.
- Excellent communication, presentation, and stakeholder management skills.
- Proven project management experience, with the ability to manage multiple projects simultaneously.
- Skilled in tools such as Excel, PowerPoint, and at least one analytics environment (R, Python, or similar).
- Bachelor's or Master's degree in a quantitative field (e.g., Statistics, Economics, Mathematics).
Gain Theory is committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.
What we pride ourselves on:- Growth and development
- Meaningful work
- Flexible by design
- Brilliant benefits
- Culture with Heart
Our exceptional and skilled team defines Gain Theory. That's why we seek individuals who strive for excellence and continually challenge us to improve.
What we doGain Theory is a global marketing effectiveness and foresight consultancy. Our vision is to accelerate growth for ambitious brands by giving clients the confidence to make better data-informed investment decisions. High-touch consultancy powered by unique partnerships and proprietary technology are used to power our award-winning solutions.
As a WPP consultancy, Gain Theory also has access to a range of data, expertise, and tools that create a truly differentiated offering.
Gain Theory is a WPP agency (NYSE: WPP).
Who we areWe are a people-centric organisation whose culture is underpinned by 4 important values: Be Curious, Be Positive, Make it Better and Act with Consideration. We channel these values through our behaviours, in the way we work, and in the interactions we have with each other and our clients.
WPP (Gain Theory) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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Skills Required
- Minimum 3 years of experience in project management, client relationship management, and data analytics
- 3+ years of experience in an analytically focused leadership role, preferably in marketing analytics, consulting, or a related field
- Strong understanding of marketing mix modeling, econometrics, or attribution methods
- Ability to lead, manage, and develop high-performing Client Success teams
- Experience managing client relationships and communicating complex analytics to nontechnical audiences
- Strong strategic thinking and problem-solving skills
- Commercial mindset with experience identifying new opportunities
- Excellent communication, presentation, and stakeholder management skills
- Proven project management experience managing multiple projects simultaneously
- Proficiency in Excel, PowerPoint, and at least one analytics environment such as R or Python
- Bachelor's or Master's degree in a quantitative field such as Statistics, Economics, or Mathematics
- Knowledge of statement of work oversight and risk management practices
- Data and analytical interpretation skills
What We Do
Gain Theory is a global marketing effectiveness and foresight consultancy with expertise in data, advanced analytics, and technology. We exist to accelerate growth for ambitious brands by empowering smarter, data-informed marketing investment. Our experts fuse hindsight, insight, and foresight to improve investment decisions and activate growth at speed. Gain Theory is a recognized Leader in The Forrester Wave™: Marketing Measurement and Optimization, Q3 2023. Available in 58 markets, our award-winning solutions and highly specialized vertical expertise support clients via five measurement and optimization pillars: Marketing Effectiveness Index: The MEI diagnostic tool that pinpoints the barriers to and opportunities for growth – a great place to start your journey with us. Data excellence: When it comes to data, we’re focused on quality because your most important investment decisions need to be informed by the best possible data. Sources of growth: Understanding where growth has come from in the past, is coming from today, and will come from in the future is vitally important as it enables you to target your investment more effectively. Levers of growth: When you know where your growth will come from, you then need to know how you can accelerate it using MMM, attribution, unified measurement, and test and learn. Foresight: Much of the data that marketers rely on to make decisions is inherently backward looking. We can help you to plan more accurately for what might happen in the future.
