Client Services Representative

Posted 2 Days Ago
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Latham, NY, USA
In-Office
Entry level
Other • Pet • Professional Services
The Role
Provides professional, personable client service at an animal hospital, helping exceed pet owners’ expectations while supporting the hospital’s mission. The role requires delivering excellent service to clients and their pets and may include adapting to changing workloads, emergencies, and other operational needs.
Summary Generated by Built In

Client Service Representative
We are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.   With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

Skills Required

  • Experience as a Client Services Representative or in a comparable client-facing customer service role
  • Professional and personable communication skills
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The Company
70,000 Employees
Year Founded: 1986

What We Do

VCA Animal Hospitals is a national family of hometown animal hospitals providing primary, specialty, urgent, and emergency veterinary care. Serving more than four million pets each year, VCA invests in training, technology, and world-class medicine while supporting continuing education for its teams. With tens of thousands of associates—including thousands of veterinarians and credentialed technicians—the company focuses on improving pet health and strengthening local communities.

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