The Role
Manage client relationships for commercial landscaping accounts, ensuring satisfaction, service quality, renewals, revenue, and profitability. Recommend property improvements and horticultural services, oversee client communications and site visits, promote landscape enhancements, resolve concerns, and manage enhancement sales and estimates. The role requires strong communication, organization, conflict management, judgment, problem-solving, leadership, and at least three years of landscape-industry account management experience.
Summary Generated by Built In
Job Summary & Responsibilities
The Opportunity
Growth creates opportunity! We are seeking an A-Player to join our vibrant local business, which is part of a progressive horticultural organization with national reach. As an Account Manager, you'll:
- Build and foster relationships with clients and ensure satisfaction
- Present recommendations for property improvements, proper horticulture procedures, and quality service within budget.
- Manage all customer communication within client portfolio.
- Partner with client to actively promote landscape enhancements to beautify existing properties.
- Maintain a schedule for client/site visits to ensure quality and service expectations are consistently met or exceeded.
- Lead in the resolution of customer problems or concerns.
- Achieve revenue, profitability, and contract renewal goals.
- Ensure renewals of each current account within the customer portfolio.
If this sounds exciting to you, we are seeking a leader with these qualifications:
- 3+ years' experience in the landscape industry in an account management or similar capacity
- Exceptional interpersonal communication and relationship building skills
- Strong organization and conflict management abilities
- Capacity to make critical judgments, solve problems and demonstrate careful attention to detail
- Determination to exceed the goals of position, department, and company by working independently and as an effective leader.
- Experience in managing enhancement sales and estimation
- A Winning Attitude!
As an Account Manager, you will enjoy:
- Family company culture from the ground up
- Industry leading compensation
- Quarterly and annual performance-based incentive program
- Paid vacation and holidays
- Company vehicle, laptop and phone
- Full suite of health insurance -- medical, dental, vision, etc.
- 401(k) with company match
- Accelerated professional development opportunities
60,000+
Skills Required
- 3+ years of experience in the landscape industry in account management or a similar capacity
- Exceptional interpersonal communication and relationship-building skills
- Strong organization and conflict management abilities
- Ability to make critical judgments, solve problems, and demonstrate attention to detail
- Ability to work independently and lead effectively while exceeding organizational goals
- Experience managing enhancement sales and estimation
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The Company
What We Do
JML Landscape Management is Western Pennsylvania’s premier commercial landscape provider, specializing in landscape maintenance, design, seasonal color, and snow management.
