Help shape how a global organization manages risk in a rapidly evolving, technology-driven environment. You will use analytics and responsible artificial intelligence to strengthen controls, reduce manual effort, and improve outcomes. Partner with leaders across the business and influence change beyond your immediate team. Join us to build a modern control program that supports innovation, accountability, and continuous improvement.
As a Client onboarding and documentation control management associate in Operations Control Management, you will identify, assess, and monitor key operational risks while helping teams strengthen controls and meet legal and regulatory expectations. You will evaluate and enhance governance for artificial intelligence use cases, lead data-driven control reviews, and deliver clear recommendations that improve control design, testing coverage, and efficiency. You will work across stakeholders to support a consistent, standardized onboarding and documentation experience.
Job responsibilities
- Lead control reviews using analytics and data-driven testing to strengthen the control environment and improve operational efficiency
- Perform proactive monitoring and testing to identify emerging risks and support timely issue identification and resolution
- Analyze root causes for control issues, including technology-driven and artificial intelligence-related issues, and partner on corrective actions and sustainable remediation
- Automate control testing where appropriate to reduce manual effort and improve consistency and traceability
- Execute risk and control assessments for artificial intelligence solutions, including model design, data quality, bias and fairness, security, accuracy, and potential failure modes
- Partner with stakeholders across compliance, legal, audit, data, oversight, and onboarding teams to support governance frameworks, policies, and control standards
- Monitor evolving Anti-Money Laundering and Know Your Customer expectations, operational risk themes (including artificial intelligence risks), and industry practices to inform the controls agenda
- Influence and drive control improvements across teams beyond direct reporting lines in a dynamic, deadline-driven environment
Required qualifications, capabilities and skills
- Bachelor’s degree
- Minimum 6 years of experience in financial services
- Knowledge of client onboarding and documentation processes, including Anti-Money Laundering and Know Your Customer expectations
- Ability to communicate clearly in writing and verbally, including presenting control testing results and recommendations to stakeholders
- Ability to manage priorities and deliver high-quality results under tight deadlines in a fast-moving environment
Preferred qualifications, capabilities and skills
- Experience performing control testing, monitoring, or risk assessments within an operational, compliance, audit, or risk environment
- Experience performing data-driven testing and end-to-end control reviews, including documenting control enhancement recommendations
- Experience evaluating or supporting artificial intelligence or machine learning solutions (including generative AI, large language models, or agent-based systems) in a risk, controls, or governance context
- Understanding of the machine learning lifecycle (training, validation, deployment) and key model risk topics such as data quality, bias and fairness, explainability, and monitoring
- Proficiency in Python for analytics, automation, and control testing
- Experience with analytics and workflow automation tools (for example, Alteryx or similar) to streamline testing and evidence collection
- Experience partnering across functions to implement governance frameworks and operational control standards
Skills Required
- Bachelor's degree
- At least 6 years of experience in financial services
- Knowledge of client onboarding and documentation processes, including Anti-Money Laundering and Know Your Customer expectations
- Clear written and verbal communication skills, including presenting control testing results and recommendations
- Ability to manage priorities and deliver high-quality results under tight deadlines
- Experience performing control testing, monitoring, or risk assessments within an operational, compliance, audit, or risk environment
- Experience performing data-driven testing and end-to-end control reviews
- Experience evaluating or supporting artificial intelligence or machine learning solutions in a risk, controls, or governance context
- Understanding of the machine learning lifecycle and model risk topics including data quality, bias, fairness, explainability, and monitoring
- Proficiency in Python for analytics, automation, and control testing
- Experience with analytics and workflow automation tools such as Alteryx
- Experience partnering across functions to implement governance frameworks and operational control standards
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical coverage and wellness resources, including mental-health support and wellness incentives, are described as comprehensive and accessible; feedback suggests income-based contributions help keep care affordable.
-
Retirement Support — A dollar-for-dollar 401(k) match up to 5% of eligible pay, plus additional employer contributions in some cases, is highlighted as a strong pillar of financial security. Feedback suggests this structure is a notable advantage of the total rewards package.
-
Parental & Family Support — Up to 16 weeks of paid parental leave for all parents, along with fertility, adoption, surrogacy, childcare, and family-support resources, signals a family-forward approach. Feedback suggests these programs are a standout feature of the package.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
.png){kind=logo}
