Client Manager II

• Lead multidisciplinary engineering projects serving K-12 school districts, colleges, and universities.
• Build and maintain strong relationships with clients, becoming a trusted partner throughout each project.
• Manage project scope, budgets, schedules, staffing, and overall project performance.
• Coordinate engineering teams across multiple disciplines to deliver high-quality solutions.
• Support business development efforts by identifying opportunities, developing client relationships, and helping win future work.
• Partner with practice leaders to grow HEAPY's Education portfolio throughout the region.
• Foster collaboration while delivering a Superior Client Experience on every project.

Key Responsibilities

• Guides HEAPY service delivery to ensure consistency with the appropriate service operating procedures and identified milestones.
• Oversees project execution with a strategic focus on profitability, ensuring efficient resource allocation, cost control, and streamlined workflows. 
• Participates in project costing and bid/proposal preparation to the extent required.
• Assumes a pivotal role in identifying and pursuing opportunities to expand HEAPY service offerings within existing accounts and across all verticals of the business. 
• Drives project quality by ensuring deliverables meet HEAPY standards, client expectations, and all regulatory requirements. This includes proactively identifying and resolving issues to maintain accuracy, consistency, and technical excellence.
• Establishes client – HEAPY – architect - construction manager liaison network to keep all interested parties informed of project communication, planning, schedule, and work progress.
• Collaborates with the Practice Director, Operations Manager, and practice design managers to form a project work team as appropriate and sees that responsibilities are assigned, and execution of tasks are initiated and completed according to schedule.
• Holds regularly scheduled project progress review meetings to ensure that:
  • A project contract’s terms, conditions, and specifications are being met.
  • Project personnel adhere to federal and state regulatory requirements and company policies.
  • Delays and cost overruns, at best, are entirely avoided, or, at worst, kept to a minimum.
  • Resource requirements, equipment, materials, and quality problems are recognized for timely intervention and resolution.
• Represents the HEAPY culture, maintains colleague morale and interacts appropriately with client counterparts.
• Upholds a strong quality culture through clear expectations, thorough reviews, and continuous improvement 
• Ensures information for progress billing purposes is submitted correctly and on time.
• Meets with client management as necessary during a project’s terms to resolve issues and upon project completion to obtain final client approvals.
• Participates actively in the client feedback process and maintains a leadership role in understanding client comments, positively engaging with the client when opportunities to improve our performance are identified.
• Maintains a continuing business relationship with assigned clients as part of ongoing business development efforts.
• Engages clients to understand potential service needs and works through those opportunities to the proposal stage and final sale.
• Reports client management activities and opportunities using CRM system.
• Typically engages directly in design and maintains design oversight and leadership relating to discipline/expertise for projects managed.
• Takes ownership of or executes capture strategies, ensuring alignment with client needs and HEAPY’s services, from early positioning through proposal and award, while collaborating with internal teams to maximize win probability.
• Other duties as assigned.

Skills, Knowledge and Expertise

• Ability to remain sedentary at desk for long periods of time while operating a keyboard and using a computer screen.
• Ability to communicate in person and via phone with other individuals.
• Possession of Reliable transportation to and from the project.
• Ability to work in all elements of indoor and outdoor environments which include the heat, cold, rain, snow, wind, etc.
• Ability to access all areas of the jobsite with activities that include ascending and descending stairs, scaffolding, ladders, navigating elevation changes, etc.
• Capable of working in physical positions that may include maneuvering self into different positions traditionally is achieved by kneeling, sitting, standing, squatting, bending over, etc.
• Ability to move, transport, or position items weighing up to 25 lbs.
• Ability to apply established protocols and practices in a timely manner and follow safety guidelines for both company and clients.
• Ability to gather, organize and evaluate information related to projects and calculations (such as finances, timelines, etc.).

Benefits

• Built for People, Not Just Projects – a collaborative, colleague-first culture where you can do your best work 
• Thrive with HEAPY Benefits – premium medical, dental & vision coverage designed with you in mind 
• Invest in Your Future – 401(k) with competitive contributions to help you plan ahead 
• Be Rewarded for Your Impact – 10–15% annual bonus potential tied to company performance and your contributions
• Own Your Time – open PTO and paid sick time that gives you the flexibility to recharge when you need it
• Wellness Week – we hit pause the final week of the year so you can rest, reset, and reflect 
• Feel Your Best – annual wellness benefit bonus focused on your overall well-being
• Grow with Purpose – annual professional development stipend to support your career goals

About
HEAPY is Inspiring a Better Way of BuildingColleagues are at the center of everything we do at HEAPY. By engineering more sustainable, resilient buildings, our colleagues are creating healthy environments that inspire and have a positive impact on the community. In this way, HEAPY creates high-performance buildings to help clients achieve not just their goals for form and function, but also around sustainability commitments, recruitment, retention, productivity, and occupant wellness.Our Colleague First approach encompasses how we invest in our colleagues here at HEAPY, as well as the way we engage with clients. Through active listening, creative collaboration, and support that extends throughout a building’s life cycle, we are creating a more rewarding engagement.Investing in Our Team Inspires Remarkable PerformanceOur national portfolio speaks to the HEAPY team’s MEP engineering, technology engineering, commissioning, and construction administration expertise. But what truly sets us apart is the belief that continually investing in our colleagues is good for our clients, our communities, and our company.HEAPY’s Colleague First culture reflects an environment in which people feel heard and respected, one where we take pride in delivering upon the core values of our organization. This support enables our colleagues to better guide clients through challenging design decisions and build the trust that enables unparalleled engineering solutions.