Client Experience Coordinator

Posted 4 Days Ago
Be an Early Applicant
Rockville, MD, USA
In-Office
18-18 Hourly
Junior
Fitness • Pet • Retail • Transportation
The Role
Serve as the front-desk face of DogiZone: manage check-ins/check-outs, schedule appointments, take payments, handle phone and email inquiries, coordinate lodging/daycare/grooming schedules, maintain waitlist, and perform administrative tasks while ensuring excellent customer and pet care.
Summary Generated by Built In

Description

Crazy about Canines? We’re Looking for Top Dogs Interested in Career Growth.

Come join the pack at Team DogiZone as we provide the best people, the best place and the best programs and resources for dogs and their pet parents - making us the Top Dogs in the marketplace.

We’re looking for people who obsess about our VALUES the way we do.

  • Amazing Service
  • Safety First
  • Positive Team Spirit
  • Drive Continuous Improvement

Benefits

Give us your best and we’ll do our best to make you glad you did. We’re looking for quality people in it for the long haul, so we offer better than industry-average benefits including:

  • 3-4 Weeks Paid time off
  • Health insurance
  • Massive growth potential
  • Competitive pay PLUS incentives
  • 401K
  • Amazing team atmosphere
  • Paid training and on-boarding

The Position

We’re looking for friendly, active and proactive Front Desk Receptionists who are the face of our Company. This crucial, fast-paced, and highly energized role is responsible for handling all check-ins, check-outs, scheduling appointments and taking payments. This role also includes handling phone calls and inquiries from clients and prospective clients, responding to emails, coordinating and maintaining lodging, daycare and grooming schedules, scheduling evaluations, administrative duties and managing the wait list. The Front Desk Receptionist is responsible for exhibiting a positive enthusiastic image at all times to customers, co-workers and pets at DogiZone. They are also responsible for ensuring unparalleled care and attention for both pets and their owners.

Want to learn more about us via video? Check this out!

https://youtu.be/V-fRTZHNu6w

Job Type

  • Full-time, Part-time
  • Salary
  • $18.00 an hour

Requirements

Qualifications

  • Friendly and enthusiastic
  • Ability to effectively interact with clients and dogs in a high-volume, fast-paced environment
  • Desire to lead a team
  • Minimum of 1 year receptionist/customer service experience
  • We are a drug free workplace

Shifts we are seeking coverage for

  • 5:45am – 1:30pm
  • 1:30pm – 9pm
  • Bi-weekly weekend shifts
  • Part-time shifts may vary

Skills Required

  • Friendly and enthusiastic
  • Ability to effectively interact with clients and dogs in a high-volume, fast-paced environment
  • Desire to lead a team
  • Minimum of 1 year receptionist/customer service experience
  • Must comply with drug free workplace policy
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The Company
33 Employees
Year Founded: 2004

What We Do

DogiZone is an award-winning dog-training resort located in Rockville, Maryland. They offer a wide range of services including dog boarding, training, daycare, grooming, fitness, and retail products, as well as transportation. Their mission is to provide pet parents with outstanding experiences for their furry family members in a safe, healthy, and happy environment.

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