- Team formation and management: build, lead, and manage a high-performing operations team. Ensure disciplined staffing, onboarding, and training across the team.
- Market knowledge: develop and maintain a deep understanding of local market dynamics, including industry trends, rider behavior, and competitive movement.
- Competitor analysis: track and analyze competitor strategies, pricing, and operations. Identify gaps and opportunities to stay competitive, and translate them into action.
- Client requirement understanding: develop a clear view of client expectations and service requirements. Identify service delivery gaps and drive improvements.
- Business development: identify and drive new business opportunities. Support expansion into new areas, new clients, and new service lines as the city matures.
- Team performance monitoring: monitor team performance against client requirements and KPIs. Provide structured feedback and drive performance improvements.
- Daily metrics tracking: track and analyze daily operational metrics — productivity, efficiency, and utilization — and ensure targets are met consistently.
- Issue management and resolution: identify and close operational issues across operations, fleet, and on-ground execution. Ensure quick escalation and closure of critical issues.
Skills Required
- Team formation and management: build, lead, and manage a high-performing operations team including staffing, onboarding, and training
- Deep local market knowledge including industry trends, rider behavior, and competitive movement
- Competitor analysis: track strategies, pricing, and operations to identify gaps and opportunities
- Client requirement understanding and service delivery gap identification
- Business development: identify and drive new clients, areas, and service lines
- Team performance monitoring against client requirements and KPIs with structured feedback
- Daily metrics tracking: monitor productivity, efficiency, and utilization to meet targets
- Issue management and resolution across operations, fleet, and on-ground execution with escalation
What We Do
Zypp Electric is India’s Leading Tech-Enabled EV-as-a-Service platform, founded in 2017 with a Mission Zero-Emission and to make India carbon-free by using an ecosystem of Electric Vehicles and EV-based technology to make last-mile logistics sustainable and emission-free. Zypp Electric's business model is to make carbon-free last-mile delivery for local merchants to e-commerce giants to delivery executives and thereby reduce delivery cost and pollution on an asset-light model. The company currently delivers groceries, medicines, food, and e-commerce packages from point A to point B through their fully automated IoT and AI-enabled scooters which are low on maintenance and high on performance. The technology tracks batteries that can be replaced at Zypp swapping stations which are installed at key touchpoints. Eco-friendly EV services also reduce the cost per delivery and help to make the city pollution-free.
