Casino Communications Specialist

Description:

We are looking for an energetic, detail-oriented, and highly motivated individual to join our Casino Communication and Promo team.
If you are passionate about online casino games and enjoy managing structured communication and coordination processes, this role is a great fit for you!

Responsibilities:   

• Communicate with casino game providers mainly based on tasks received internally from partners or company staff
• Request and coordinate new provider configuration settings, ensuring timely and accurate execution by the internal configuration team
• Follow up with providers to clarify questions, provide updates, or resolve operational matters reflected in Jira tasks
• Monitor and respond to incoming emails from providers and internal departments, taking necessary actions and providing timely feedback
• Ensure all provider-related communications and updates are accurately logged and tracked in ticketing system
• Collaborate closely with internal teams to support smooth operations and maintain effective cross-departmental communication

Requirements:

• Fluency in Armenian and English (written and spoken)
• Good knowledge of Russian
• Strong reporting and analytical skills
• Excellent interpersonal and communication abilities
• Ability to prioritize, multi-task, and manage tasks efficiently in a fast-paced environment
• Exceptional attention to detail and strong memory retention
• High sense of responsibility, ownership, and accuracy
• Excellent time management and negotiation skills
• Strong teamwork mindset and proactive approach to problem-solving