ABOUT SMILE HOUSE & JBL NEW YORK CITY
SMILE HOUSE and JBL New York City represent two of Manhattan's most distinguished dental practices — united by a shared philosophy that the mouth is the gateway to whole-body health. JBL NYC, founded over 35 years ago on the Upper East Side at 923 Fifth Avenue, has long been a benchmark for esthetic and restorative excellence. SMILE HOUSE Tribeca, located at 55 Warren Street, is the next evolution of that vision: a fully integrated, diagnostics-forward practice built around the oral-systemic health model, advanced technology, and a deeply human patient experience.
Our founder and Chief Clinical Officer — a nationally recognized dental innovator, patent holder, NYU faculty member, and leading voice in oral-systemic health — is building an exceptional organization.
THE OPPORTUNITY
This is a full-time, on-site role for a Patient Care Coordinator based in the New York City Metropolitan Area. The Patient Care Coordinator will manage appointment scheduling, coordinate patient care, and ensure a seamless patient experience. Responsibilities include communicating with patients, handling inquiries, managing patient records, and assisting with office operations. The role is centered on providing exceptional service and support while ensuring patients feel welcomed and cared for during their visit.
Qualifications:
- Experience in Appointment Scheduling and maintaining accuracy in patient appointments
- Proficiency in Phone Etiquette and exceptional communication skills
- Skills in Care Coordination and patient support during their treatment plans
- Understanding of Medical Terminology and ability to convey information effectively
- Experience in Patient Care and ensuring a positive experience in healthcare settings
- Strong organizational and time-management skills
- Familiarity with dental or healthcare software systems is a plus
- Bachelor’s degree or relevant healthcare-related certification is preferred
WHAT SMILE HOUSE and JBL NYC OFFERS:
- A collaborative, mission-driven environment — non-corporate, fast-moving, and deeply invested in doing things right
- Competitive compensation including base salary and performance-based upside
- A front-row seat to a practice model that is redefining what dentistry can be and is positioned for growth
- Mentorship from a founder with decades of clinical and entrepreneurial experience
- Benefits package including health coverage, paid time off, and continuing education support
If you are excited about disrupting an industry, energized by solving complex problems and have a growth mindset we encourage you to apply.
Skills Required
- Experience in Appointment Scheduling
- Proficiency in Phone Etiquette
- Skills in Care Coordination
- Understanding of Medical Terminology
- Experience in Patient Care
- Strong organizational and time-management skills
- Familiarity with dental or healthcare software systems
- Bachelor’s degree or relevant healthcare-related certification
What We Do
SMILE HOUSE and JBL New York City are pioneering a new category of dentistry -- Dental Longevity. Our offices are modern, multi-specialty dental practices rooted in the belief that oral health is inseparable from whole-body health. Our teams collaborate across disciplines—restorative, aesthetic, airway, sleep, periodontal, orthodontic, and biologic dentistry—to deliver personalized, thoughtful, and elevated care.
Why Work With Us
Our concept is designed for excellence: beautiful spaces, cutting-edge technology, interdisciplinary collaboration, and a culture of learning, leadership, and service. We are educators, innovators, and clinicians who care deeply about patients and each other. We're growing quickly and we're differentiated in a category that usually plays it safe.
