Card Operations Report Specialist

Position Summary:

The position of Card Operations Report Specialist is established to guarantee the accurate and timely processing of operational reports within Card Services to include all ATM/Visa reports and general ledger reconciliation. Support critical department projects and special assignments. Collect data and prepare various structured card payment reports. Maintain quality service standards set by the organization.

Minimum Qualifications (Education, Experience, Skills)

• High school diploma or equivalent.
• Six months experience in a Financial Institution preferred. 
• Excellent written and verbal communication skills.
• Basic mathematics and accounting principles.
• Excellent interpersonal skills.
• Ability to work under pressure.
• Knowledge of basic office procedures.
• VISA & ATM knowledge preferred.

Essential Duties and Responsibilities

• Maintain general ledgers associated with all card operations including fraud and disputes. 
• Prepare daily, weekly and monthly payment related reports. 
• Research and resolve ATM transaction exceptions using various applications. 
• Complete daily operational audits related to general ledgers, letters, and other regulatory requirements. 
• Maintain and assist credit union staff related to all Instant Issue programs and applications including plastic card inventory and reconciliation. 
• Analyze and communicate information relating to ATM/VISA fraud trends effectively with credit union staff and members. 
• As needed, support branches, call center, credit union staff and members by answering calls regarding credit and debit card transactions, card ordering, and card dispute claims. 
• Assist members and staff with various VISA related requests including reward program incentives and research as needed. 
• Support management with department projects and special assignments as needed. 
• Provide exceptional service to members and staff. 
• Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.

Other Duties and Responsibilities

• Perform other duties and projects as assigned.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate.