Seasonal Snow Operations Coordinator
Temporary Seasonal Position
When winter weather hits, quick communication and reliable follow-through matter. Exterity is seeking dependable, responsive team members to support our snow operations throughout the winter season.
As a Seasonal Snow Operations Coordinator, you will help monitor incoming client requests, connect with the appropriate service partners, and ensure time-sensitive issues are addressed quickly and consistently. You will play an important role in supporting Exterity’s 24/7 centralized Service Operations Center and helping keep services moving during active winter weather events.
What You’ll Do
- Monitor and respond to incoming snow-service requests
- Contact the appropriate service partner and confirm that action is underway
- Track open requests and follow up until the appropriate next step has been taken
- Document updates and maintain accurate case information in Exterity’s systems
- Escalate urgent or unresolved issues to the appropriate operational leader
- Provide clear, thorough handoffs to the next shift
- Communicate professionally with clients, service partners, and internal team members
- Help meet client response requirements, including service windows as short as four hours
Schedule and Seasonal Commitment
This is a temporary seasonal position running from November 1 through March 31. Schedules will be developed based on team-member availability and operational coverage needs.
Shifts will be a minimum of 4.5 hours, with opportunities to work up to eight-hour shifts. Coverage may include evenings, overnight hours, early mornings, weekends, holidays, and active winter weather events.
Sample coverage windows include:
- Evening coverage: 5:00–9:30 p.m. PT
- Overnight coverage: 11:30 p.m.–4:00 a.m. CT
- Early-morning coverage: 5:00–9:30 a.m. ET
What We’re Looking For
- Dependable, responsive, and committed to assigned shifts
- Comfortable working independently
- Calm and professional when handling urgent or time-sensitive requests
- Organized and attentive to follow-up details
- Able to learn new technology and workflow systems quickly
- Strong written and verbal communication skills
- Comfortable communicating with clients, service partners, and operational leaders
- Prior customer service, dispatch, operations, or service-coordination experience is helpful but not required
Who May Be a Great Fit
This opportunity may be especially well suited for:
- Current team members interested in additional seasonal hours
- College students or interns with winter availability
- Customer-service or dispatch professionals seeking seasonal work
- Candidates interested in gaining short-term operations and service-coordination experience
If you are reliable, detail-oriented, and ready to help keep winter operations moving, we would love to hear from you. Apply today to join Exterity’s seasonal snow operations team.
Pay Range$20
Skills Required
- Reliable and responsive with commitment to assigned shifts
- Ability to work independently
- Calm and professional when handling urgent or time-sensitive requests
- Organized and attentive to follow-up details
- Ability to learn new technology and workflow systems quickly
- Strong written and verbal communication skills
- Comfort communicating with clients, service partners, and operational leaders
- Availability for seasonal work from November 1 through March 31
- Availability for evening, overnight, early morning, weekend, holiday, and active winter weather event coverage
- Prior customer service, dispatch, operations, or service-coordination experience
What We Do
Exterity provides enterprise-class IPTV, video streaming, digital signage, and guest experience solutions, distributing broadcast-quality digital TV and video over IP networks.
