Business Intelligence Analyst

CRS is seeking a Business Intelligence Analyst to support execution of a Blanket Purchase Agreement (BPA) delivering Enterprise Knowledge Management (EKM) services to a U.S. Combatant Command headquartered at MacDill Air Force Base in Tampa, Florida. The BPA supports the Command Headquarters, its Component Commands, and its Theater Special Operations Commands (TSOCs), spanning multiple CONUS and OCONUS locations across a broad Area of Responsibility (AOR) and operating across unclassified and classified networks.

This position executes business intelligence and data analysis for the program, including business process and gap analysis, information exchange requirements assessment, business process mapping and documentation, end-user procedure development, KM process improvement measurement, and analytics and stakeholder reporting.

The Business Intelligence Analyst shall continuously analyze business processes to support more efficient decision-making and operations, mapping workflows and analyzing organizational constraints to reveal inefficiencies, and producing findings, gap statements, and actionable recommendations that guide process improvement and re-engineering efforts.

The individual shall identify and document Information Exchange Requirements, develop standardized process maps and end-user procedures, build reporting products that communicate results to leadership, and implement the performance measurement mechanisms used to assess process changes and user adoption across the enterprise.

• Map end-to-end workflows to visualize process flow, handoffs, delays, and pain points across stakeholders, and collect qualitative and quantitative data through interviews, observations, system analytics, and document analysis.
• Evaluate technology, people, and process alignment to reveal constraints impacting decision-making or operational efficiency, and prioritize gaps based on impact, feasibility, risk, and alignment with mission requirements and modernization priorities.
• Identify and document Information Exchange Requirements consistent with validated operational needs, defining the participants, information, purpose, and format for each exchange.
• Assess current information pathways for gaps, duplication, delays, security constraints, or lack of interoperability, and evaluate alignment between information flows, mission threads, operational tasks, and organizational roles.
• Conduct stakeholder interviews, workshops, and data-mapping sessions to determine producer/consumer relationships across directorates and components.
• Develop clear, standardized process maps using recognized process-mapping conventions and symbols — flowcharts, swim lanes, and diagrams — documenting both as-is and to-be workflows.
• Capture the supporting policies, procedures, and security requirements that underpin each documented process, and package finalized process documentation for Government publication to formatting, clarity, and completeness standards.
• Develop clear, user-focused procedural guides, instructions, and reference materials that translate complex business workflows into simple, step-by-step instructions for diverse user groups.
• Build and maintain Power BI reports and dashboards drawing on accurate, authoritative, and well-structured sources, and support ad-hoc analysis requests from Government stakeholders.
• Implement performance measurement mechanisms to assess process changes, workflow efficiencies, and user adoption, and establish feedback loops through surveys, listening sessions, workshops, and structured stakeholder engagement.
• Apply continuous improvement methodologies such as Lean, Six Sigma, Kaizen, and Agile retrospectives to validate improvements and refine processes.
• Document evaluation findings and translate insights into actionable recommendations for further enhancements or corrective measures, and maintain process artifacts including maps, narratives, inputs and outputs, roles, and dependencies to support audits, training, and future development

The following qualifications are mandatory for this position:

• Shall be a U.S. citizen and shall possess an active Secret clearance, with the ability to obtain and maintain a Top Secret clearance with SCI eligibility.
• Bachelor's degree in Business, Data Analytics, Information Systems, or a related discipline, or an equivalent combination of education and directly relevant experience.
• A minimum of three (3) years of business analysis, process improvement, or business intelligence and reporting experience.
• Hands-on Power BI report development experience and working SQL proficiency.
• Demonstrated experience producing process maps and business process documentation using recognized conventions.
• Strong interviewing, facilitation, and written communication skills, with work samples such as gap analyses, process documentation, or procedural guides.

The following qualifications are strongly desired and will be viewed favorably:

• Active Top Secret clearance with SCI eligibility.
• Experience supporting a Combatant Command, Service headquarters, or SOF organization.
• Lean Six Sigma Green Belt or comparable process improvement certification.
• Microsoft PL-300 Power BI Data Analyst certification.
• Experience developing Information Exchange Requirements or conducting mission thread analysis.
• Proficiency with process-mapping tooling (e.g., Visio, Lucidchart) and with Excel and Power Query.
• Experience designing surveys and measures of effectiveness for organizational change initiatives.
• Experience working across NIPRNet and SIPRNet enterprise environments.

• Asks the next question — treats a stated requirement as the start of the analysis, not the end.
• Draws process maps a stakeholder recognizes as their own work.
• Comfortable telling a Government customer that the data does not support the conclusion they expected.
• Organized and dependable with recurring reporting cadences.
• Comfortable working across unclassified and classified networks and adapting to the security constraints each environment imposes.