The Role
Communicates with dealership customers through phone, email, and live chat; provides initial product and financing information; schedules sales appointments; follows up with leads and no-shows; maintains daily CRM records; and collaborates with sales teams and dealership management to support customer service and business development.
Summary Generated by Built In
Job Summary: We are looking for a Business Development Coordinator to join our growing Kelly Honda team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.
Benefits
- Competitive Pay
- Blue Cross Blue Shield Medical and Dental on Day 1 of Employment
- 401K after 90 days
- Paid Time Off
- Sick Time
- Vacation Time
- Paid Training
- Career Advancement Opportunities
Responsibilities
- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
Qualifications
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
About Us: The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 55 years, we have been the North Shore's premier dealership group. We currently feature Ford, Nissan, Honda, Jeep, Chrysler, Infiniti, and Volkswagen. Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- At least one previous customer service role
- Strong computer skills
- Valid driver's license
- Excellent communication skills
- Collaborative team attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
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The Company
What We Do
Kelly Honda is a Honda dealership in Lynn, Massachusetts, and part of the Kelly Auto Group. Opened in May 1996, it serves Greater Boston and the North Shore with new Honda models and certified pre-owned vehicles. Customers can purchase or lease vehicles and use its service center for maintenance, routine care, and repairs. Its parts center offers genuine Honda parts and accessories.
