At Southlake Auto Group, we are committed to an environment where the customer is always treated with respect and dignity. Our employees are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan
- Paid time off and vacation
- Short/Long Term Disability
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Long term job security
- Health and wellness
- Discounts on products and services
- Answer customer calls and establish follows-up with sales appointments.
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Present initial financing options based on customer needs.
- Follow up with leads that are not ready to make an appointment or no-show.
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize CRM tracking system daily.
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
Skills Required
- At least one previous customer service role
- Collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver's license
What We Do
Southlake Auto Group operates a family-owned automotive dealership group in Merrillville, Indiana, representing Nissan, Kia, and Mitsubishi and offering new and pre-owned vehicles. Its dealerships also provide financing, maintenance, service, and repair support. The company serves drivers across greater Northwest Indiana and manages retail and wholesale used-vehicle inventory, sales operations, and digital-retail processes with an emphasis on customer service and community relationships.
