The Role
Handle initial client communications, respond to internet/phone/live chat inquiries, present basic product and financing information, schedule and follow up on sales appointments, maintain CRM records, and support team/process development.
Summary Generated by Built In
Job Summary: We are looking for a Business Development Coordinator to join our growing team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.
Benefits
- Competitive pay
- Medical, dental, and vision insurance
- Life insurance
- 401k
- PTO
- Employee discounts
- Career growth opportunities
Responsibilities
- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
Qualifications
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
About Us: Headquartered in Birmingham, Alabama, Serra Automotive Group is one of the Top 150 automotive dealer groups in the nation. We are proud to represent the world's best automotive brands through our locations across Central Alabama and Michigan. Our mission is to provide everyone with a better automotive buying and ownership experience, and we are always looking for the right team members to help us make that possible!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- At least one previous customer service role
- Excellent teammate with collaborative attitude
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver's license
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The Company
What We Do
Serra Nissan is a premier car dealership located in Birmingham, Alabama, specializing in the sale of new and used Nissan vehicles. The company provides a comprehensive suite of automotive services, including professional financing, vehicle maintenance, and certified pre-owned options. They are committed to delivering high-quality customer service and expert technical care to ensure the longevity and performance of every vehicle they sell.
