IT Business Analysts bridge the gap between business needs and technology solutions, helping CR&R modernize operations through projects like our Salesforce Customer Service implementation and custom application development.
- Gather, document, and analyze business requirements from stakeholders across departments
- Support the implementation of Salesforce for Customer Service, including configuration, testing, and user documentation
- Assist in the design and development of custom applications by translating business needs into functional specifications
- Create process flows, user stories, and requirement documents for IT project teams
- Perform user acceptance testing (UAT) and help troubleshoot issues during rollout
- Support data mapping, migration, and validation efforts across systems
- Assist with training materials and end-user support for new tools and systems
- Collaborate with developers, project managers, and business stakeholders throughout the project lifecycle
- Bachelor's degree in Information Systems, Business, Computer Science, or related field (or equivalent experience)
- 0-2 years of experience in a business analyst, IT, or related support role (internships welcome)
- Familiarity with Salesforce or other CRM/business applications a plus
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office (Excel, Visio, PowerPoint)
- Ability to manage multiple projects and priorities in a fast-paced environment
- Hourly / Salary Range: _$32/hour non-exempt_______________
- Monday - Friday, standard business hours
Benefits
• Medical
• Dental
• Vision
• 401(k) with company match
• Paid Time Off (PTO)
• Sick Pay
About Us
CR&R Incorporated is one of Southern California’s leading waste and recycling services providers, serving residential, commercial, and industrial customers across multiple states. Our operations emphasize safety, reliability, environmental responsibility, and long-term sustainability.
Equal Employment Opportunity Statement
CR&R Incorporated is an equal opportunity employer and is committed to providing a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.
Skills Required
- Bachelor's degree in Information Systems, Business, Computer Science, or a related field, or equivalent experience
- 0-2 years of experience in a business analyst, IT, or related support role
- Familiarity with Salesforce or other CRM/business applications
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office, including Excel, Visio, and PowerPoint
- Ability to manage multiple projects and priorities in a fast-paced environment
What We Do
CR&R Incorporated is one of the largest privately owned waste and recycling management companies in the United States. It provides comprehensive waste collection, recycling, and disposal services to over 3 million people and 25,000 businesses across Southern California, Arizona, Nevada, and Colorado, utilizing innovative programs like organics recycling and anaerobic digestion for renewable energy production.
