About MCU:
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Our Mission:
To help hard-working New Yorkers build better tomorrows
Our Vision:
Be New York's most loved financial institution by helping our members build their best financial futures
Overview: The Business Analyst plays a key role within the project management life cycle, acting as the liaison between IT and business lines. This position supports the delivery of technology initiatives that enable the credit union to operate efficiently, securely, and with a strong member focus. This role bridges business needs and technical capabilities by gathering requirements, analyzing processes, supporting project execution, and ensuring alignment with IT and PMO standards, governance, and strategy. Business Analyst helps drive clarity, consistency, and successful solution delivery across the credit union.
Responsibilities:
Specific duties include, but are not limited to, the following:
- Partner closely with PMO and business units on organizational projects to analyze operational needs, regulatory requirements, workflow bottlenecks, and improvement opportunities.
- Document clear and complete business requirements, functional specifications, technical requirements, process diagrams, and user stories.
- Facilitate structured discovery sessions with stakeholders, subject matter experts, and technical specialists.
- Support the development of business requirements, technical feasibility reviews, and solution assessments.
- Collaborate with project managers to define project scope, timelines, risks, and deliverables.
- Ensure projects follow IT standards, SDLC processes, PMO governance, and security / change management protocols.
- Maintain IT documentation, templates, and process guides.
- Map and analyze current‑state and future‑state processes across operational, digital, and back‑office systems.
- Recommend technology‑enabled improvements that enhance member experience, reduce risk, and support operational excellence.
- Assist with change readiness planning, including end‑user training materials and stakeholder communications.
- Assist with testing preparation, validation of requirements, and quality assurance for IT solutions.
- Build strong relationships across business departments, IT teams, and vendors.
- Act as a liaison between technical staff and non‑technical stakeholders to ensure strong alignment on scope and expectations.
- Communicate clearly regarding project status, requirements clarity, impacts, and decisions.
- Ability to work on multiple projects simultaneously.
- Perform other related duties as requested and special projects as assigned.
Requirements:
- High school diploma required; Bachelor’s degree preferred.
- Proficiency in business process modeling, requirements gathering, and data analysis. Experience with Office 365, SQL, Symitar, and other financial system tools. Familiarity with financial regulations affecting credit unions.
- Experience working with project stakeholders and senior decision makers
- Use Case and Wireframe Modeling.
- Detail oriented with excellent analytical and problem-solving skills.
- Excellent interpersonal, organizational, verbal and written communication skills.
- Working knowledge of IT, Business Analyst and PMO methodologies.
- 1-3 years of experience having exposure to projects or relevant experience as a Business Analyst.
- Experience with the Symitar core platform in addition to other Jack Henry products required.
- Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
- Technologically proficient.
Why you'll be a good fit:
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following
Results - We are passionate about winning.
Agility - We proactively anticipate, respond and pivot to ensure MCU wins.
Integrity - We operate with the highest ethical standards and highest degree of honesty.
Belonging - We cultivate a culture of inclusion and teamwork.
Ownership - We take personal responsibility and hold ourselves accountable for the results.
Why You’ll Love Working Here:
The pay range for this position is between $66,300-100,800 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.
Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.
We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.
Skills Required
- High school diploma
- Bachelor's degree
- Proficiency in business process modeling, requirements gathering, and data analysis
- Experience with Office 365, SQL, Symitar, and other financial system tools
- Familiarity with financial regulations affecting credit unions
- Experience working with project stakeholders and senior decision makers
- Use case and wireframe modeling experience
- Excellent analytical, problem-solving, interpersonal, organizational, verbal, and written communication skills
- Working knowledge of IT, business analysis, and PMO methodologies
- One to three years of project exposure or relevant Business Analyst experience
- Experience with the Symitar core platform and other Jack Henry products
- Ability to work in a high-volume environment, meet deadlines, and maintain attention to detail
- Technological proficiency
What We Do
Municipal Credit Union has been serving the financial needs of our members since 1916. The credit union was chartered in response to the concern of New York City Mayor, John Purroy Mitchel, who wanted city employees to have a way to save at reasonable rates and a low cost borrowing alternative to loan sharks. MCU started out with one branch in the Municipal building using handwritten ledgers. At the end of the first year, nineteen charter account holders had combined deposits of $570. Today, we have 16 branches, over 630,000 members and $4.7 billion in assets. Our corporate mission is to build lifetime quality financial relationships with each member by providing competitive products and excellent service. Equal Housing Opportunity Lender. Federally Insured by NCUA.
