The Role
Support sellers during onboarding to internal marketplace platforms, including catalog integration, back-office training, product setup, and campaign preparation. Diagnose and resolve technical issues, communicate onboarding progress to sales teams, monitor technical partner updates, maintain documentation, and proactively improve support processes.
Summary Generated by Built In
Wer sind wir?
Veepee (ehemals vente-privee) ist eines der erfolgreichsten europäischen E-Commerce Unternehmen: Wir arbeiten eng mit über 7000 Partnermarken zusammen und bieten unseren mehr als 72 Millionen Kunden täglich neue Verkaufsaktionen an.
Von Fashion bis hin zu Lifestyle. Uns treibt die Leidenschaft für Marken. Wir möchten unsere Kunden jeden Tag begeistern und Lust auf mehr machen.
Du kennst uns nicht?
Das wollen wir ändern! Veepee - ausgesprochen [vi:pi:] - wurde 2001 in Frankreich gegründet. Mittlerweile sind wir über 5000 Mitarbeiter in 12 Ländern. Seit 2006 gibt es uns auch in Deutschland mit Büros in Düsseldorf und Berlin.
Tauche ein in unsere Markenwelt und besuche uns auf www.veepee.de.
📄 JOB DESCRIPTION
Explain and guide the sellers through their onboarding process to our internal platforms on the German Brandsplace and resolve and assist them through technical problems
🎯 TASKS
- Reporting to the Lead Brand Support North, the responsibilities and duties are:
- Activity 1 : Explain and guide the seller through their onboarding process to our internal platforms / BO: integration of the catalog in our tools, trainings on back offices etc.;
- Activity 2 : Find solutions adapted to the seller’s profile on a technical point of view;
- Activity 3 : Follow up and communicate on the progression of the onboarding with the Veepee sales team;
- Activity 4 : Resolve and assist sellers through technical problems;
- Activity 5 : Help and assist the seller with regards to the technical part in order to add new products to our permanent offer / catalogs;
- Activity 6 : Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns;
- Activity 7 : Closely follow the updates from our technical partners;
- Activity 8 : Write and update documentations shareable internally and with the sellers and improve proactively our processes.
👉 MUST HAVE skills
- Experience on technical support;
- Able to identify and analyse technical issues;
- Experience on marketplace;
- Good communication, logic and organisation skills;
- Rigorous and proactive profile;
- Able to identify and analyse technical issues;
- English.
👉 NICE TO HAVE skills
- Based in Dusseldorf.
✅ BENEFITS
- 👉 Variable bonus
- 👉 Flexible Office with up to 2 days at home
- 👉 Online language learning platform
- 👉 50% financial support for gym and sports club memberships
- 👉 Full monthly payment of the "Deutschlandticket" (local transport ticket)
- 👉 Medical supplementary insurance
- 👉 Possibility to take advantage of a company pension plan
⚙️RECRUITMENT PROCESS
- 1️⃣HR interview
- 2️⃣Hiring Manager Interview
[DE] Sollte Dir die Position zusagen, freuen wir uns über Deine Bewerbung. Sende uns bitte Deinen Lebenslauf und ein Anschreiben mit Deiner Gehaltsvorstellung und dem frühestmöglichen Eintrittstermin über unser Bewerbungsportal zu.
[ENG] If the position appeals to you, we look forward to receiving your application. Please send us your CV and a cover letter with your salary expectations and the earliest possible starting date via our application portal.
Vente-privee.com Deutschland GmbH
Skady Roeder
HR Generalist
Speditionstraße 17
40221 Düsseldorf
http://www.veepee.de
The Veepee Group processes your data collected as part of the management of your recruitment in order to manage your application file for the position for which you have applied. To find out more about our personal data protection policy, we invite you to consult it on our career site.
Skills Required
- Experience in technical support
- Ability to identify and analyze technical issues
- Experience with marketplaces
- Good communication skills
- Logic and organizational skills
- Rigorous and proactive working style
- English language proficiency
- Based in Düsseldorf
Veepee Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veepee and has not been reviewed or approved by Veepee.
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Leave & Time Off Breadth — Feedback suggests five weeks’ paid vacation, additional RTT accrual, and periodic extra closure weeks provide substantial time off for many roles. These provisions are highlighted as part of the standard package in core European locations.
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Healthcare Strength — Feedback suggests complementary health insurance via a mutuelle (often Alan) is a consistent element of the package. This anchors the basics of medical coverage in line with local norms.
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Flexible Benefits — Feedback suggests hybrid work is common, with regular remote-work options and occasional telework stipends. Meal support and public-transport reimbursement add everyday flexibility depending on site and role.
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The Company
What We Do
The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: VEEPEE. This coalescence marks a new chapter in its European history. Present in 10 countries now, Veepee is taking a leading role in the European digital commerce landscape
