The Role
Guide marketplace sellers through onboarding to internal platforms, catalog integration, back-office training, product and campaign setup, and technical issue resolution. Coordinate onboarding progress with sales teams, monitor technical partner updates, maintain seller documentation, and proactively improve support processes. The role requires technical support experience, marketplace familiarity, strong analytical and organizational skills, and fluency in German and English.
Summary Generated by Built In
Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.
📄 JOB DESCRIPTION
Explain and guide the sellers through their onboarding process to our internal platforms on the German Brandsplace and resolve and assist them through technical problems
🎯 TASKS
- Reporting to the Lead Brand Support North, the responsibilities and duties are:
- Activity 1 : Explain and guide the seller through their onboarding process to our internal platforms / BO: integration of the catalog in our tools, trainings on back offices etc.;
- Activity 2 : Find solutions adapted to the seller’s profile on a technical point of view;
- Activity 3 : Follow up and communicate on the progression of the onboarding with the Veepee sales team;
- Activity 4 : Resolve and assist sellers through technical problems;
- Activity 5 : Help and assist the seller with regards to the technical part in order to add new products to our permanent offer / catalogs;
- Activity 6 : Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns;
- Activity 7 : Closely follow the updates from our technical partners;
- Activity 8 : Write and update documentations shareable internally and with the sellers and improve proactively our processes.
👉 MUST HAVE skills
- Experience on technical support;
- Able to identify and analyse technical issues;
- Experience on marketplace;
- Good communication, logic and organisation skills;
- Rigorous and proactive profile;
- Able to identify and analyse technical issues;
- English and fluent in German.
👉 NICE TO HAVE skills
- Based in Barcelona
✅ BENEFITS
- 👉Variable bonus
- 👉Hybrid work model with the possibility to smartworking 2 days a week
- 👉Online language learning Platform
- 👉Intensive workday on Friday
- 👉Health Insurance
- 👉Holidays: 27 days
⚙️RECRUITMENT PROCESS
- 1️⃣HR interview
- 2️⃣Hiring Manager Interview
El grupo Veepee procesa sus datos recopilados como parte de la gestión de su reclutamiento para gestionar su expediente de solicitud para el puesto al que ha postulado. Para obtener más información sobre nuestra política de protección de datos personales, le invitamos a consultarla en nuestro sitio de carreras.
Skills Required
- Experience in technical support
- Ability to identify and analyze technical issues
- Experience with marketplaces
- Good communication, logic, and organizational skills
- Rigorous and proactive profile
- Fluent German and English
- Based in Barcelona
Veepee Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veepee and has not been reviewed or approved by Veepee.
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Leave & Time Off Breadth — Feedback suggests five weeks’ paid vacation, additional RTT accrual, and periodic extra closure weeks provide substantial time off for many roles. These provisions are highlighted as part of the standard package in core European locations.
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Healthcare Strength — Feedback suggests complementary health insurance via a mutuelle (often Alan) is a consistent element of the package. This anchors the basics of medical coverage in line with local norms.
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Flexible Benefits — Feedback suggests hybrid work is common, with regular remote-work options and occasional telework stipends. Meal support and public-transport reimbursement add everyday flexibility depending on site and role.
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The Company
What We Do
The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: VEEPEE. This coalescence marks a new chapter in its European history. Present in 10 countries now, Veepee is taking a leading role in the European digital commerce landscape
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