We’re on the hunt for a Brand Lead | Customer Experience. Do you believe a Brand is only as strong as the experience it creates for its customers?
We’re looking for someone who can bring our Brand promise to life across the customer journey, making sure every communication, touchpoint and experience feels clear, human and unmistakably The Unlimited.
As our Brand Lead | Customer Experience, you’ll be a strategic Brand partner to our Customer Experience team. You’ll proactively review customer journeys through a Brand lens, identify gaps and opportunities, and turn customer feedback, NPS and CSAT insights into meaningful improvements. You’ll also lead the development of customer-facing communications, collateral and tools across key journeys including onboarding, servicing, claims, collections and retention.
If you have:
5+ years’ experience in Brand, marketing or customer communications
Strong Brand and creative judgement, with a solid understanding of customer experience
Experience developing customer communications and engagement journeys across digital and omnichannel environments
Strong analytical skills, with the ability to turn customer feedback and data into meaningful business insights
We’d love to hear from you.
Skills Required
- 5+ years of experience in brand, marketing, or customer communications
- Strong brand and creative judgment
- Solid understanding of customer experience
- Experience developing customer communications and engagement journeys across digital and omnichannel environments
- Strong analytical skills and ability to turn customer feedback and data into business insights
What We Do
The Unlimited is a South African financial-services provider offering insurance and protection products including medical, life/death, motor, legal and gap cover, alongside customer rewards. It also operates an international business-process-outsourcing service, delivering customized services through more than 1,500 agents across 14 sites. Its stated purpose is to make a meaningful difference and “shift lives,” including through support for The Unlimited Child, an independent nonprofit it founded.
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