Billing Specialist

Description

Position Overview

We are seeking a motivated and detail-oriented Billing Specialist to join our Accounting 

Department. The ideal candidate is a fast learner who works well under pressure and can quickly 

master our proprietary billing software, works efficiently under deadlines, and communicates 

professionally with a diverse customer base. Bilingual proficiency in English and Spanish is 

preferred. This role is essential to maintaining accurate financial records, processing 

transactions, and delivering excellent customer service.

Position Details

Reports To: Controller

Employment Type: Full-Time

Key Responsibilities

Customer Service

•  Handle inbound and outbound customer calls and emails with professionalism and efficiency

•  Provide prompt, courteous service to all customers — in person, by phone, by email, or via web

•  Identify, document, and resolve customer account issues quickly and accurately

•  Maintain up-to-date knowledge of all company services to field customer inquiries

•  Communicate effectively in both English and Spanish when serving bilingual customers

Accounts Receivable & Billing

•  Complete daily billing cycles accurately and on schedule

•  Review billing records for accuracy and resolve discrepancies proactively

•  Process customer payments and post bills, receipts, and invoices

•  Manage accounts receivable database: add new accounts, update missed payments, and monitor balances

•  Verify validity of debit accounts and flag inconsistencies

•  Keep clients informed of outstanding balances and upcoming deadlines

•  Meets all Billing and Collections Deadlines to ensure accurate and up-to-date revenue.

Collections

•  Oversee and manage the full collections process

•  Issue collections letters and coordinate follow-up with relevant staff

•  Contact customers with past-due balances (30 -45 days) by phone or email

•  Update and correct records for unpaid or disputed payments

Month-End & Reporting

•  Assist with bank, deposit, and revenue reconciliations

•  Support general ledger account reconciliations and month-end journal entries

•  Prepare fuel tax reports and other periodic financial reports as needed

•  Monthly Franchise Fee reporting for municipal customer base per required deadlines

•  Perform additional duties as assigned by the Controller

Qualifications

Required

•  High school diploma or equivalent; associate degree in accounting or business preferred

•  1+ years of experience in billing, accounts receivable, or a related accounting role

•  Ability to learn proprietary and industry-specific software quickly and independently

•  Strong attention to detail and commitment to accuracy

•  Excellent communication and interpersonal skills

•  Ability to manage multiple tasks and meet deadlines in a fast-paced environment

•  Proficiency with Microsoft Office Suite (Excel, Word, Outlook)

Preferred

•  Bilingual in English and Spanish (written and verbal)

•  Experience with accounting software (QuickBooks, SAP, or similar)

•  Familiarity with accounts receivable, collections, and general ledger processes

•  Experience in environmental services, waste management, or a service-based industry

Core Competencies

•  Fast learner - comfortable picking up new systems and adapting to changing processes

•  Tech-savvy - able to quickly become proficient in proprietary billing platforms

•  Organized and efficient - manages workload effectively with minimal supervision

•  Customer-focused - maintains professionalism even in challenging situations

•  Collaborative - works well with accounting and operations teams