As a Billing Operations Vice President within Securities Services Operations, you will lead the Billing Set-Up and Invoice Clearing functions supporting Custody and Fund Services across global markets. The Billing Set-Up function establishes and maintains client and account information, billing instructions, pricing and fee structures, fee-billing requirements, and applicable tax and VAT configurations required for accurate invoice production. The Invoice Clearing function ensures that incoming payments are accurately matched and applied to outstanding invoices, while unmatched, unapplied, aged, and exceptional items are investigated and resolved within applicable timelines.
Job responsibilities
- Lead the combined Billing Set-Up and Invoice Clearing organization, with clear accountability and consistent management standards across both functions.
- Provide leadership and direction to managers responsible for the day-to-day delivery of billing set-up and invoice-clearing activities.
- Oversee operational performance across volumes, capacity, productivity, aging, turnaround time, quality, errors, exceptions, and outstanding work.
- Establish effective performance-management, prioritization, capacity-planning, and escalation disciplines across the organization.
- Promote a first-time-right culture focused on accuracy, attention to detail, ownership, timely execution, and effective self-review.
- Oversee controls relating to client and account configuration, billing instructions, pricing, fee structures, fee requirements, and applicable tax and VAT configurations.
- Oversee payment matching and application, cash allocation, unmatched and unapplied payments, aged items, processing exceptions, and reconciliation activities.
- Lead process simplification, standardization, automation, testing, and operational re-engineering initiatives.
- Partner with Client Service, Pre-Billing Implementation, Quality Verification, Invoice Production, Finance, Technology, Compliance, Risk, Legal, and other stakeholders to improve end-to-end outcomes.
- Escalate actual or potential regulatory breaches through established Compliance, Risk, and governance channels and ensure sustainable remediation.
- Significant operational leadership experience within global billing, Securities Services, financial operations, cash operations, or a comparable controlled environment.
- Strong understanding of complex billing operations and their downstream financial, operational, regulatory, and client impacts.
- Demonstrated knowledge of billing configuration, client and account set-up, pricing, fee structures, account maintenance, and fee-billing requirements.
- Strong knowledge of payment application, cash allocation, invoice clearing, open-item management, reconciliation, and exception-management concepts.
- Strong risk and control mindset, with demonstrated experience identifying control gaps and implementing sustainable remediation.
- Demonstrated ability to lead operations subject to jurisdiction-specific cash-aging, monitoring, escalation, and governance requirements.
- Strong analytical capability, with the ability to use performance, aging, quality, productivity, and error data to support decisions and drive improvements.
- Proven people-leadership experience, including coaching, performance management, succession planning, and talent development.
Ability to operate effectively across global regions, time zones, and multiple functional disciplines.
- Knowledge of ISO or Swift message processing or management.
- Experience leading Billing Set-Up, Invoice Clearing, Custody, Fund Services, Securities Services, or related financial operations.
- Working knowledge of tax and VAT-related billing configurations and their impact on invoice production.
- Experience managing unmatched and unapplied cash, aged receivables, regulatory cash-aging requirements, or similar financial-control processes.
- Demonstrated experience leading large-scale process simplification, automation, re-engineering, or operational-transformation initiatives.
- Experience developing management information, operational dashboards, key performance indicators, key risk indicators, and governance reporting.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Significant operational leadership experience within global billing, securities services, financial operations, cash operations, or a comparable controlled environment.
- Strong understanding of complex billing operations and downstream financial, operational, regulatory, and client impacts.
- Knowledge of billing configuration, client and account setup, pricing, fee structures, account maintenance, and fee-billing requirements.
- Knowledge of payment application, cash allocation, invoice clearing, open-item management, reconciliation, and exception management.
- Strong risk and control mindset, including experience identifying control gaps and implementing sustainable remediation.
- Ability to lead operations subject to jurisdiction-specific cash-aging, monitoring, escalation, and governance requirements.
- Strong analytical capability using performance, aging, quality, productivity, and error data to support decisions and improvements.
- Proven people-leadership experience, including coaching, performance management, succession planning, and talent development.
- Ability to work effectively across global regions, time zones, and multiple functional disciplines.
- Knowledge of ISO or SWIFT message processing or management.
- Experience leading Billing Set-Up, Invoice Clearing, Custody, Fund Services, Securities Services, or related financial operations.
- Working knowledge of tax and VAT-related billing configurations and their impact on invoice production.
- Experience managing unmatched and unapplied cash, aged receivables, regulatory cash-aging requirements, or similar financial-control processes.
- Experience leading large-scale process simplification, automation, re-engineering, or operational-transformation initiatives.
- Experience developing management information, operational dashboards, KPIs, KRIs, and governance reporting.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical coverage and wellness resources, including mental-health support and wellness incentives, are described as comprehensive and accessible; feedback suggests income-based contributions help keep care affordable.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% of eligible pay, plus additional employer contributions in some cases, is highlighted as a strong pillar of financial security. Feedback suggests this structure is a notable advantage of the total rewards package.
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Parental & Family Support — Up to 16 weeks of paid parental leave for all parents, along with fertility, adoption, surrogacy, childcare, and family-support resources, signals a family-forward approach. Feedback suggests these programs are a standout feature of the package.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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