Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.
About The Role:Your North Star: Enroll patients as a frontline ambassador.
As an Outbound Sales Specialist, you will be responsible for making outbound calls to patients to enroll them into Pomelo Care services. You will also educate patients on Pomelo Care clinical and social resources available to them through their health plan. The ideal candidate will possess excellent verbal communication skills, empathy, and the ability to establish rapport with patients and families over the phone.
What you'll do:
Conduct high volume outbound calls (80-100/day) to patients to provide information and education about Pomelo Care services and resources.
Achieve member enrollment goals as driven by company KPIs.
Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs.
Document all interactions and maintain timely, accurate records of patient outreach activities.
Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services.
Work with families to schedule appointments and follow-up care as needed.
Participate in training and development opportunities to stay current on healthcare trends and regulations.
Manage inbound calls from potential patients.
Who you are:
Ability to work Monday-Friday, 8:30am - 5:00pm CT
Fluent in Spanish and English
Strong, empathetic communication skills.
Motivated by goals, metrics, and monthly bonus program.
Passionate about changing the current landscape of healthcare.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Willing to work occasional overtime hours.
Are internet-connected, able to work remotely.
Experience working in a fast-paced and dynamic startup environment.
Experience in outreach enrollments and prospecting.
Ability to scope and tackle ambiguous problems.
By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.
We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first.
Benefits and Perks:
Comprehensive Health, Dental, and Vision coverage for employees and their families
High deductible Health Plans with Health Savings Account (HSA) options
Flexible Spending Account (FSA)
Equity grant participation
401(k) program
Competitive vacation policy
16 weeks paid parental leave
Fully remote work flexibility (within the US)
Compensation:
The expected hourly rate for this role is $21.63-$26.44, with an estimated annualized base of $45,000-$55,000 depending on the hours worked. This role is also eligible for a monthly performance bonus, and equity, giving you an ownership stake in Pomelo’s mission. Bonus amounts are variable and based on performance against targets.
We are committed to hiring the best team to improve outcomes for all mothers and babies. To solve the complex challenges facing the diverse population we serve, we need diverse perspectives, actively welcoming people of all races, ages, sexual orientations, gender identities and expressions, national origins, religions, disabilities, and veteran statuses. We strive to cultivate an inclusive and respectful environment where team members thrive by working across disciplines, moving fast, making data driven decisions, learning continuously, and always putting the patient first.
Skills Required
- Fluent in Spanish and English
- Strong, empathetic verbal communication skills
- Ability to work Monday through Friday, 8:30 a.m. to 5:00 p.m. Central Time
- Motivation by goals, metrics, and performance-based bonuses
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
- Ability to work remotely with a reliable internet connection
- Willingness to work occasional overtime
- Experience in a fast-paced startup environment
- Experience with outreach enrollment and prospecting
- Ability to scope and tackle ambiguous problems
What We Do
Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.
Why Work With Us
Pomelo Care redefines women’s and pediatric healthcare by combining 24/7 virtual care with proactive technology to catch risks early. Working here means joining a fast-paced, mission-driven team where clinicians, engineers, and operators collaborate directly to meaningfully improve maternal and child health outcomes nationwide.
Pomelo Care Offices
Remote Workspace
Employees work remotely.
We are a fully remote company with employees across the US. We have offices in New York and San Francisco that are open 5 days a week for anyone who prefers in person work.
