Our company is growing rapidly and is looking to fill the role of BDC representative. We are a progressive mid sized dealership in the Kansas City metro area. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don't fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for BDC Representative:
- Handling Internet and phone leads for an Auto Dealership
Outbound and inbound customer phone calls
Determine each customer's needs by asking the right questions
Set appointments for sales team and follow up to confirm
Ensure a positive, best in class customer experience
Ability to follow a task driven process for every lead
Introduce customers to sales team
Enter customer information into CRM
Follow the Store Process under the direction of the BDC Director.
Qualifications for BDC Representative:
Solid Organizational Skills
Self Driven to perform at a very high level in a fast-paced environment.
Prior Sales, Call Center, Customer Service or BDC Experience Required
Great Communication & Customer Service skills
Previous CRM experience in an Auto Dealership would be a plus.
Strong Phone & Computer Skills
Impeccable Follow up Skills.
Willingness to assist all Team members of the BDC Department.
Must be Coachable and attend Training on a continual basis.
The BDC Representative opportunity is a commission, performance based paid position.
This is a Full Time position and requires some flexibility in scheduling. .
Opportunity for advancement to the right individual is available as well.
Company Benefits available.
Include a cover letter detailing why you feel you would be a good fit for this position.
Include an up to date Resume’ as well with all recent positions and dates of employment
Skills Required
- Prior sales, call center, customer service, or BDC experience
- Solid organizational skills
- Ability to perform at a high level in a fast-paced environment
- Strong communication and customer service skills
- Strong phone and computer skills
- Impeccable follow-up skills
- Willingness to assist BDC department team members
- Coachable and willing to attend continual training
- Previous CRM experience in an auto dealership
- Up-to-date resume with recent positions and employment dates
- Cover letter explaining suitability for the position
What We Do
Landmark Dodge Chrysler Jeep Ram is a full-service dealership in Independence, Missouri, serving the surrounding Kansas City communities. It sells new Dodge, Chrysler, Jeep and Ram vehicles, as well as used cars, trucks and SUVs from other manufacturers. Its services extend beyond sales to vehicle maintenance and repairs by factory-certified technicians, plus genuine OEM parts. The dealership highlights customer service and long-standing relationships with local drivers.
