The Role
Answer dealership service phones, greet customers, schedule and confirm service and pickup/delivery appointments, coordinate loaner vehicles and drivers, reconcile daily service deposits, follow up with clients post-service and for declined services, and support day-to-day service team operations.
Summary Generated by Built In
Job Summary
We are looking for a BDC Service Consultant to join our growing team! The right candidate will have strong communication skills, punctual nature and the ability to handle a dynamic work environment. The day-to-day responsibilities will include answering the dealership phone, greeting customers, and assisting in scheduling service appointments.
Benefits
- Monday- Friday daylight schedule
Responsibilities
- Answer dealership service phones, schedule service appointments
- Schedule Pickup/Delivery appointments and work with team of drivers
- Work cooperatively with service and other internal teams
- Communicate with callers and visitors in a professional, friendly, and efficient manner
- Work with service team with day to day operations
- Assist in scheduling and confirming service appointments
- Reconcile daily service deposits
- Assist clients into loaner vehicles and utilize loaner car program
- Contact clients after service for follow up and survey
- Contact clients for declined services and schedule back in at later date
- Other duties as assigned
Qualifications
- Excellent listening/communication skills, outgoing and positive personality
- Punctual nature and ability to handle dynamic work environment
- Professional appearance and eager to improve on all aspects
- Valid driver’s license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Skills Required
- Excellent listening and communication skills
- Outgoing and positive personality
- Punctual and able to handle a dynamic work environment
- Professional appearance and willingness to improve
- Valid driver's license and clean driving record
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The Company
What We Do
Audi Cape Fear is a premier Audi dealership based in Wilmington, NC, serving the greater Wilmington area, Fayetteville, Jacksonville, and Myrtle Beach. Dedicated to providing an exceptional customer experience, the company offers new and pre-owned luxury Audi vehicles and professional service and parts departments to meet the diverse needs of its clients.
