Backfill - Tealeaf Admin or Analyst - EAD or GC or USC
Duration: 6+ Months
Phila, PA
Responsibilities:
• Perform business ad hoc Tealeaf analysis, reporting on customer journey/experience for our various digital assets.
• Provide user coaching on the use of Tealeaf and best practices.
• Conduct exploratory analysis to identify and present improvement opportunities on the customer journey/experience for our various digital assets.
• Proactively review planned web changes with web teams, to identify and mitigate Tealeaf impact (field data, reporting, replay fidelity, etc.).
• Create custom Tealeaf events and configurations based upon explicit business needs and best practices.
• Assist in the performance of Tealeaf administration, optimization, planning, and maintenance tasks.
• Implementation of Tealeaf for new digital assets, including Tealeaf UI capture, server installation, and installing/configuring new Cx modules.
Required Competencies
• Tealeaf implementation, administration, configuration – PCA, Canisters, Portal, Replay server (minimum of 3-5 yrs experience)
• Tealeaf analytics and replay configuration – Events, dimensions, privacy rules, replay rules (minimum of 3-5 yrs experience)
• Tealeaf deep-dive data analysis and presenting actionable business insights (minimum of 3-5 yrs experience)
• Familiarity (at the user level) with other analytics tools such as Adobe SiteCatalyst
• Good understanding of website and web server architecture, including web 2.0 (JSON, JavaScript)
• Professional, communication/presentation skills, focus on value-added delivery
• Local availability / on-site (after 3-6 months of proven track record partial remote work may be discussed)
Desired Competencies
• Ability to perform data analysis for web questions from both business and IT, identify insights, and present findings.
• Strong in understanding the inner workings of Tealeaf replay, with the ability to troubleshoot replay fidelity issues, configure Tealeaf to optimize replay fidelity, and work with the web team to explain what changes we need from them
• Ability to work seamlessly and efficiently with both local and remote teams, and manage follow-up on a large number of diverse issues/questions
• Proficient with Excel for data analysis, ex. pivot tables
Navya
navyar@usmsystems.com
703-953-1819
Additional InformationYou can reach me at navyar(at)usmsystems.com or 703-953-1819
Skills Required
- Tealeaf implementation, administration, configuration - PCA, Canisters, Portal, Replay server
- Tealeaf analytics and replay configuration - Events, dimensions, privacy rules, replay rules
- Tealeaf deep-dive data analysis and presenting actionable business insights
- Familiarity with other analytics tools such as Adobe SiteCatalyst
- Good understanding of website and web server architecture
- Professional communication/presentation skills
What We Do
USM is helping companies change existing business paradigms by bringing tomorrow’s AI and Automation solutions to today’s businesses. Disruptive new technologies are helping corporations become more agile, competitive and profitable. Predictive algorithms are provisioning customer orders more accurately than ever before. Cognitive technologies are enhancing the customer experience at every touch point and open-ledger validation methods are improving the accuracy of complex, global financial transactions. Automation is no longer a choice, it is the engine that drives business growth. Established in 1999 as an IT Consulting services company in the Washington DC metro area, the USM group of companies today consists of 1000+ employees across North America, Europe, Asia and Australia, providing a range of services such as * Automation & Innovation * Architecture & Consulting * Maintenance & Support * Contingent Workforce. Our experts are SMEs in the following critical business areas – data sources (internet devices), mobile commerce strategies, customer acquisition & retention and ultimately, leveraging enterprise data management to drive competitiveness. We have the resources that can help you design your enterprise architecture, build & deploy your applications, as well as manage your IT operations 24x7. Our focus areas include AI, Data science, RPA, Connected cars & devices, Natural language processing, Computer vision, Virtual agents, Blockchain, IoT, Mobile commerce, Retention programs, AR, VR, Gaming, and Enterprise data management.
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