The Retailer Support Front of House Specialist establishes and maintains effective working relationships with internal/external people to help keep businesses running smoothly. The position coordinates with Customer Service staff, Operations, Suppliers and Sales Managers seeking to provide solutions to our retailer’s enquiries and requests.
Responsibilities:
ü Promptly responding to customers and company staff’s queries via email.
ü Immediately escalating serious complaints or issues that you are not equipped to deal with.
ü Liaising with colleagues or Team Leaders to find the best solutions to customers’ issues.
ü Identifying common problems and escalating them to Leadership, along with possible suggestions for improvement, wherever possible.
ü Maintaining a polite, helpful, and professional manner at all times.
ü Respecting client confidentiality at all times.
ü Reviewing knowledge base of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
ü Performs other related duties as assigned.
Requirements
Skill Requirements:
· Excellent written and spoken communication skills.
· Excellent multi-tasking skills
· Excellent problem-solving skills
· Ability to work under pressure, to prioritize tasks and to meet deadlines.
· Customer Service experience is a must.
· Ability to interact with all levels of employees within the Company.
· Ability to quickly learn new processes.
· Intermediate Outlook, Excel, and Microsoft Office knowledge.
· Proficient in English.
Job Dynamics
§ On-Site Only
§ Night shift schedule required from 4:00 pm to 1:00 am (1 hr. earlier during daylight saving Australia) - 39 hours a week)
§ Back-office work
§ Days off: Friday & Saturday
§ 1 Short Day – Early leave
Benefits
· Base salary + a fixed night shift bonus equivalent to 25% of the base salary without unexcused absences.
· Benefits include paid life and a paid private medical (optional) insurance.
· Employee stock purchase plan
· Paid time off (Compensatory days)
· Vacation time
· Paid holidays.
· Night Shift Free Residential transportation (Check availability)
· Tuition Reimbursement
Skills Required
- Customer service experience
- Excellent written and spoken communication skills
- Excellent multitasking skills
- Excellent problem-solving skills
- Ability to work under pressure, prioritize tasks, and meet deadlines
- Ability to interact with all levels of employees
- Ability to quickly learn new processes
- Intermediate knowledge of Outlook, Excel, and Microsoft Office
- English proficiency
What We Do
epay, a segment of Euronet, Inc. (NASDAQ:EEFT), is a leading global provider of payment processing and prepaid solutions that processed more than 3.8 billion transactions in 2023. The company has built an extensive network of retailer touchpoints with more than 800,000 point-of-sale terminals in 63 countries that connects brands with consumers all over the world. The company offers a diverse ecosystem of services, products and solutions supporting the distribution of Payment and Branded Payments for more than 1,000 brand partners via Commerce, eCommerce and mCommerce solutions
