Avaya Voice Process Engineer

Posted 2 Months Ago
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Princeton, NJ, USA
In-Office
Entry level
Artificial Intelligence • HR Tech • Information Technology • Consulting
The Role
Support and maintain Avaya-based voice network services. Troubleshoot VoIP issues, develop admin policies and procedures, and work with VoIP protocols (SIP, H.323, MGCP). Coordinate with networking teams on routers, switches and voice gateways to ensure stable voice service.
Summary Generated by Built In
Company Description

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Job Description

Position: - Avaya Voice Process Engineer

Location: - Princeton, NJ

Duration: - 6 Month Contract

Job Description:-

· Ensure the stability and integrity of Voice Network Services.

· Excellent problem solving, analytical and logical skills

· Develop policies, procedures for Voice Administrators in order to provide seamless support to users.

· Have clear understanding on VOIP protocols like SIP, H.323 and MGCP

· Need to have good knowledge on Avaya products.

· Should have experience in basic networking skills such as routers & Switches (Voice gate ways).

Additional Information

All your information will be kept confidential according to EEO guidelines.

Skills Required

  • Excellent problem solving, analytical and logical skills
  • Understanding of VoIP protocols such as SIP, H.323, and MGCP
  • Knowledge of Avaya products
  • Experience with basic networking (routers, switches, voice gateways)
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The Company
HQ: Lewes, DE
125 Employees

What We Do

EROS Technologies Inc. is a global IT services and consulting company specializing in providing tailored workforce solutions and staffing, particularly in the technology sector. The company leverages AI-powered tools to deliver top-tier talent and provides 24x7x365 multi-vendor IT support, acting as a single source of accountability for mission-critical computing environments across demanding industries.

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