Level (startwithlevel.com)

Auto Total Loss - Claims Manager

Posted 8 Hours Ago

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Hiring Remotely in United States

Remote

Mid level

Artificial Intelligence • Insurance

The Role

Manage a team resolving automotive total loss claims, negotiate settlements with carriers, optimize recovery using the company platform, own customer accounts, document KPIs and coaching, and collaborate with product and engineering to improve claims processes.

Summary Generated by Built In

About us

We’re a fast-growing startup rethinking how back-office work gets done in financial services. Our first product helps automotive lenders resolve insurance claims more effectively, delivering better outcomes for both lenders and consumers through automation and AI. Small improvements can unlock significant value for our customers. Along the way, we’ve helped consumers avoid millions in debt.

We’re an early stage venture-backed startup and scaling quickly. We're intentional and focused on solving real problems for our customers.

Our headquarters is located in New York City, NY — this role would be remote.

We’re backed by leading investors including 81 Collection, Better Tomorrow Ventures, and Capital One Ventures.

https://www.linkedin.com/company/startwithlevel/

The Role

We're seeking an experienced Claims Manager to join our growing team. You'll leverage our cutting-edge tools to manage a team reviewing and resolving automotive total loss claims while owning key customer accounts and overseeing and contributing to strategic business initiatives.

Key Responsibilities

Resolve and oversee your teams resolution of automotive total loss settlements with insurance carriers, adjusters, and third-party administrators
Utilize our platform to analyze claim data, identify opportunities to improve claim recovery, and optimize settlement outcomes
Collaborate with our product and engineering team to refine our technology and processes based on real-world claim outcomes
Maintain detailed documentation of coaching, performance and results of your team as well as KPIs, product offerings, and SLAs of key customer accounts
Build and maintain relationships with carrier representatives, industry partners and stakeholders

Required Qualifications

3+ years of experience in automotive claims, with specific expertise in a mix of:
- Total loss settlements
- Subrogation (subro) processes
3+ years of leadership experience managing a team, their results, and business outcomes
Background in account or vendor management
Strong understanding of ACV (Actual Cash Value) calculations and valuation methodologies
Excellent negotiation and communication skills
Comfort working with technology
Knowledge of state-specific insurance regulations and compliance requirements

Preferred Qualifications

Adjuster/Appraiser Licenses encouraged
Experience with claims management systems and automation tools
Background in insurtech or technology-forward operations
Demonstrated leadership and project management excellence

What Sets This Role Apart

You won't just be processing claims and managing adjusters – you'll be shaping how we transform the industry. Your expertise will directly influence our product development, helping us build smarter negotiation tools and more effective settlement strategies to improve efficiency and drive results. This is an opportunity to be at the forefront of insurance innovation while applying your deep industry knowledge to help build the future of Level.

Role Requirements

Travel: Up to 25% travel required which may include but not limited to office meetings and customer site visits
Schedule: This is a dynamic environment and may require flexibility beyond traditional 9-5 hours. You'll need to adapt to varying time zones and urgent claim deadlines.
Remote Work Setup: Reliable high-speed internet connection (minimum 50 Mbps) and quiet, professional workspace for calls with clients and carriers
Security: Ability to maintain secure handling of sensitive claim data meeting our security standards
Communication: Must be responsive during core business hours with ability to manage asynchronous communication across multiple channels
Self-Direction: Strong ability to work independently, prioritize competing demands, and thrive in an ambiguous environment where processes are still being defined
Background Check: Must pass a background check and demonstrate clean driving record for

Compensation & Benefits

Competitive salary and meaningful equity
Health, dental, and vision insurance
401k
Unlimited PTO and flexible hours
New equipment to support your best work
Regular off-sites and team travel budget to get together in person
The opportunity to play a foundational role in shaping both the product and the company
Professional development in both insurance and technology domains

📍 HQ in NYC. Satellite claims office near Nashville, TN, Chicago, IL and Madison, WI. Distributed team.

Skills Required

3+ years of experience in automotive claims with expertise in total loss settlements and subrogation processes
3+ years of leadership experience managing a team and business outcomes
Background in account or vendor management
Strong understanding of ACV (Actual Cash Value) calculations and valuation methodologies
Excellent negotiation and communication skills
Comfort working with technology
Knowledge of state-specific insurance regulations and compliance requirements
Adjuster/Appraiser licenses
Experience with claims management systems and automation tools
Background in insurtech or technology-forward operations
Demonstrated leadership and project management excellence
Willingness/ability to travel up to 25%
Reliable high-speed internet (minimum 50 Mbps) and professional workspace
Ability to maintain secure handling of sensitive claim data
Responsiveness during core business hours and ability to manage asynchronous communication
Ability to work independently and prioritize in ambiguous environments
Pass a background check and demonstrate a clean driving record