Isos Technology is looking for an energetic and personable professional to join our team. The right candidate will be:
- A team player who effectively builds relationships both inside and outside the organization
- Dedicated to meeting the expectations and requirements of our clients and the Isos team
- A self-starter who values team input and is willing to give input for the betterment of the team
In this position you will provide hands-on support and guidance to multiple clients on their use of the Atlassian tools so they can be more productive and successful.
Responsibilities
- Administer the Atlassian products and assist clients with implementation to support their business processes
- Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs
- Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction
- Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges
- Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients
- Contribute informative and engaging original marketing content related to the Atlassian ecosystem in the form of quarterly blog posts, white papers, and other materials as requested
Requirements
Experience
- 1+ years experience in a client service or help desk role
- Experience as a Jira administrator preferred
Knowledge and Skills
- Effectively manage time and expectations with internal resources and clients
- Manage multiple clients and issues simultaneously
- Communicate effectively, both verbally and in writing, for technical and business operations audiences
- Analyze and interpret complex problems to deliver complete solutions
- Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use
- Advise clients on best practices, guidelines, and recommendations.
- Execute on essential functions to meet or exceed individual success metrics established annually
- Demonstrate the ability to work within the Isos culture and values
About Isos Technology
Isos Technology partners with organizations to streamline, optimize, and modernize the way they work. As an Atlassian Platinum Solution Partner, our solutions combine Atlassian technology, industry expertise, and operational best practices to drive impactful business outcomes for clients. Clients trust our experience in service management, cloud upgrades, enterprise strategy and planning, AI adoption, and support services to create lasting value. Founded in 2005, Isos has helped thousands of commercial and public sector clients transform how they work and unlock the full potential of their organization.
This position is primarily a work from home position and we consider applicants throughout the United States. We support pay transparency and the On-Target Earnings (OTE - which includes base salary, bonus, and other incentives) range for this position is between $80,000-$95,000 combined plus a suite of employee benefits, paid time off, and a 401(k) plan with an employer contribution. Actual compensation can vary based on qualifications, experience, additional incentive opportunities, and geographic pay differentials.
Isos Technology is an Equal Opportunity Employer. We do not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, national origin, color, age, physical or mental disability, spousal affiliation, marital status, a serious medical condition, genetic information, veteran status or any other basis prohibited by federal, state, or local law. Candidates must be willing to participate in and successfully pass a background check and pre-employment drug testing and be authorized to work in the United States. Isos Technology is also an E-Verify participating employer.
E-Verify Participation Notice:
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
E-Verify Right to Work:
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf
Skills Required
- At least 1 year of experience in a client service or help desk role
- Experience as a Jira administrator
- Ability to manage multiple clients and issues simultaneously
- Effective verbal and written communication for technical and business audiences
- Ability to administer Atlassian products and provide strategic guidance
- Ability to analyze complex problems and deliver complete solutions
- Ability to advise clients on best practices and recommendations
- Willingness to obtain and maintain Atlassian certifications
- Authorization to work in the United States
- Successful completion of a background check and pre-employment drug testing
What We Do
Isos Technology is an Atlassian Platinum Solution Partner and consulting firm that helps organizations streamline, optimize, and modernize how they work. It designs and implements Atlassian-based systems, delivering IT service management, platform strategy, cloud migrations, AI services, and ongoing support. The company works to improve collaboration, governance, and service delivery, while supporting long-term business transformation for large organizations in commercial and public sectors.
