Associate System Analyst GTMS

Vistex is a global enterprise software and services company that helps businesses take control of their mission-critical processes. With a multitude of programs covering pricing, trade, royalties and incentives, it can be complicated to see where all the money is flowing, let alone how much difference it makes to the topline and the bottom line. With Vistex, business stakeholders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar spent or earned is really driving growth, and not just additional costs. The world’s leading enterprises across a spectrum of industries rely on Vistex every day to propel their businesses.

Vistex Associate System Analyst  will be coordinating the software issues reported by customers and document the resolutions. The Associate Support Analyst is an analytical minded, customer oriented individual to support the Vistex software solutions in a fast-paced work environment.

Responsibilities:

• Perform system testing during CI/CD product version delivery cycles to ensure project functionalities and business processes are evaluated and validated before release.
• Assist in planning and executing test cycles for new product releases and project enhancements.
• Perform business functionality analysis and triage to determine whether reported issues are product incidents or project-specific requirements/configuration issues, log incidents accordingly
• Validate reported issues by reproducing defects in lower environments and collecting supporting evidence such as logs, screenshots, and test results.
• Perform configuration changes when the issue is project-specific and coordinate validation activities before deployment.
• Support UAT planning and execution; assist business users during testing and ensure test cases cover critical business scenarios.
• Work closely with Support SMEs / Customer Support teams to ensure solutions work effectively in customer production support environments.
• Collaborate with the Product Team to ensure the correct level of technical and functional information is logged in incidents, including reproducibility steps and business impact.
• Maintain clear and accurate documentation for fixes, test evidence, configuration updates, and resolutions.
• Ensure strong quality control by validating solutions prior to closure and confirming expected behavior in the system.
• Communicate and coordinate effectively with cross-functional teams such as Templates Team, Product Engineering Team, QA Team, and Support teams.
• Support customer communications by preparing structured updates, issue summaries, and resolution notes when required.

About us: The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it’s actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs. It’s why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day. Vistex | Now it all adds up. ™

Qualifications Education Required Bachelors or better. Experience Required Testing methodologies, UAT execution, and Tickets/Defects life cycle Basic understanding of logs, interfaces, and integration troubleshooting is a plus Excellent analytical skills Familiarity with CI/CD concepts and release validation processes Ability to communicate functional/technical concepts to technical and non-technical audiences Knowledge of Windows based applications (Word, Excel, Power Point) Ability to work with ticketing systems (JIRA, ServiceNow, or similar preferred). Able to thrive in a small business atmosphere Ability to quickly switch focus to other tasks