The Role
Manage enterprise SaaS implementation projects from planning through deployment. Coordinate clients and cross-functional Engineering, Product, Sales, Support, and Customer Success teams; oversee integrations and configurations; identify risks and resolve blockers; optimize implementation processes; track KPIs; and produce project status reports. The role requires strong stakeholder communication, technical understanding of APIs and cloud deployment, and familiarity with project management and CRM tools.
Summary Generated by Built In
Associate Project Manager – Implementation (On-site | Bengaluru)
🛠️ Responsibilities
🧠 Required Skills & Qualifications
🌟 Nice to Have
About Convin: Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences. We’re trusted by leading brands like Treebo, SOTC, Thomas Cook, Aakash, MediBuddy, and PlanetSpark across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO.
Highlights:
- Raised $6.5M in Series-A (2024) and $2.1M seed funding (2022)
- Featured in LinkedIn’s Top Startups list
- Ranked Top 20 Software Companies in India by G2
- Best Speech & Conversation Analytics Company at CX & DCX Summits
Why join this role?
This is not just an APM role — it’s an opportunity to build, learn, and grow in one of the hottest categories in tech. At Convin, you will:
- Work directly with founders and senior leaders in a high-growth startup
- Gain hands-on experience in AI, SaaS, and enterprise tech
- Shape a product trusted by top enterprises across industries
- Fast-track your career with ownership, learning, and growth opportunities
🛠️ Responsibilities
- Project Planning & Execution: Define timelines, align teams, and manage project plans for successful delivery.
- Stakeholder Management: Be the go-to contact for clients, ensuring smooth communication and coordination across internal and external stakeholders.
- Technical Oversight: Work with Engineering and Product teams to guide integration, configuration, and deployment processes.
- Risk & Issue Management: Proactively identify risks, resolve roadblocks, and ensure contingency planning.
- Process Optimization: Standardize implementation practices to improve scalability and execution speed.
- Reporting & Metrics: Monitor project progress, generate status reports, and ensure alignment with KPIs and success metrics.
- Cross-functional Collaboration: Partner with Sales, Support, and Customer Success to create a world-class onboarding journey.
- Experience: 2-4 years in technical project management, SaaS implementation, or enterprise software delivery.
- Project Management Skills: Deep understanding of Agile, Scrum, or PMP methodologies.
- Technical Acumen: Familiarity with APIs, integrations, and cloud-based software deployment.
- Problem Solving: Quick thinker with a strong ability to troubleshoot implementation blockers.
- Communication: Excellent interpersonal skills to manage stakeholders across tech and business teams.
- Tool Familiarity: Experience with tools like JIRA, Asana, Monday.com, Trello and CRMs like HubSpot or Salesforce.
- Process Focus: Comfortable defining and documenting scalable project workflows.
- Exposure to AI/ML-powered SaaS or Conversation Intelligence tools.
- Prior experience in client-facing roles at a B2B SaaS company.
- Familiarity with SQL, scripting or data analytics for basic troubleshooting.
Skills Required
- 2-4 years of experience in technical project management, SaaS implementation, or enterprise software delivery
- Understanding of Agile, Scrum, or PMP methodologies
- Familiarity with APIs, integrations, and cloud-based software deployment
- Strong problem-solving and troubleshooting abilities
- Excellent interpersonal and stakeholder management skills
- Experience with Jira, Asana, Monday.com, Trello, HubSpot, or Salesforce
- Ability to define and document scalable project workflows
- Exposure to AI/ML-powered SaaS or conversation intelligence tools
- Prior client-facing experience at a B2B SaaS company
- Familiarity with SQL, scripting, or data analytics for basic troubleshooting
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The Company
What We Do
Convin is a Contact Center software that leverages AI to improve customer interactions. By utilizing conversation intelligence, companies with high volume calls can automate 100% call QA, uncover business-driving behaviors & actions, and auto-create personalized coaching instances. Moreover, we aim to eliminate human dependency and proactively address all call center challenges. Convin is a Bengaluru-based company founded by four IIT Delhi alumni distressed by the lack of use of client conversation data. Our company has since helped global companies across verticals improve contact center processes with its platform capabilities. We recently secured seed funding led by Kalaari Capitals and backed by several renowned investors. For more information, visit www.convin.ai.
