The Role
As an Associate Product Manager at Switch, you will drive customer success, manage software implementation, and collaborate with engineers while shaping the product roadmap based on customer feedback and analytics.
Summary Generated by Built In
The Switch Mission
Our vision is to become the world's most trusted first-party data and AI training technology company. Companies that use Switch consistently boost profits from marketing by +50% in less than three months. The Switch Platform streamlines information technology and growth objectives to continually enrich the relationship between businesses and consumers. Switch is a data-powered growth marketing and sales platform that intelligently connects brands with new high value customers and empowers sales teams to win more deals with AI-driven insights.
Join Switch
Join Switch, a pioneering AI startup revolutionising customer acquisition and predictive analytics for the world's most innovative brands. As the premier AI training platform in marketing, Switch is redefining the industry. At Switch, you'll accelerate your career trajectory with a founding team of ex-Googlers and industry-leading startup engineers. You'll contribute directly to our strategic direction, driving critical initiatives that shape our cutting-edge technology. Our fast-paced environment rewards hard work and high impact, united by a shared passion for enabling sustainable, privacy-focussed growth for global businesses. Embrace the chance to scale your impact within and beyond our rapidly expanding portfolio, propelling Switch's global ambitions to revolutionise the ad-supported internet and consumer privacy landscape. Be part of Switch's transformative journey, unlocking immediate ROI for our industry-leading client base.
Great work environment to balance ambitious remote work
- High expectations with a flexible environment for everyone. Hours, appointments, health, exercise, hobbies, family - whatever you need to be at your best.
- Remote work environment with team events and office space rentals
- Collaborative and respectful co-workers who succeed as a team (no Switcher left behind)
- Structured mentorship programs
- Team lunches, happy hours, and events
Role
Associate Product Manager (APM)
At Switch, the role of an Associate Product Manager is largely focused around customer success, software implementation, and analytics to track customer marketing results. As an APM at a high growth startup, you will be responsible for working in the weeds with clients and engineers, while also influencing the product roadmap by being the voice of the customer internally. Switch is hiring several Associate Product Managers (APMs) to help scale our client base by 20x over the next 3-years, while driving retention and renewals. This role acts as the foundation to grow into product management or business leadership roles at Switch. APMs cover a wide variety of functions and disciplines in an apprenticeship structure, learning new skills from tenured business, data science and software engineering teammates. APMs focus in the weeds on client support, implementing the software, monitoring the back-end process for data fidelity, owning the AI training cycle and experimenting with advanced analytics. APMs also gain hands-on experience collaborating daily with engineers to develop platform features and contribute ideas to drive new product development.
Switch is a product-focussed organization - the APM will be the voice of our customers internally and will own critical aspects of the product and feature roadmap.
Responsibilities
The APM will support customers, all functional areas internally and integration partnerships with major tech companies (think: Google, Meta, TikTok, Amazon, LinkedIn). The APM will reshape the product roadmap with a focus on customer success, AI training, and automation features. We are a fully remote, extremely collaborative team that defaults to open and extensive communication.
- Implement the Switch platform for strategic clients and own the customer feedback loop with engineering
- Support and execute closing deals, onboarding and retaining Switch customers while surfacing ideas to streamline process and track quality assurance
- Present insights and pitch feature capabilities to executive clients on a regular basis
- Manage customer support requests alongside engineers, spanning front-end and back-end features
- Leverage advanced analytics to improve software performance and customer marketing results
- Contribute to the machine-learning product roadmap with automation concepts that unify data inputs with AI systems
- Participate in relationship management with customers and partners, including leading technical and product/pricing/business discussions
- Support development and execution of international growth strategies
- Participate in development of materials including playbooks, handbooks, product documentation, whitepapers, case studies, marketing material, presentations
- Collaborate with cross-functional groups (engineering, machine-learning and data science)
- Perform deep customer discovery and disseminate feedback with the engineering team to inform feature and product direction and roadmap
- Support pipeline and forecasting efforts that inform strategy and planning
- Synthesize complex information and make actionable recommendations to the leadership team
Requirements
- 1-3 years of experience in management consulting
- Some experience in analytics, data science or computer science
- Interest in applying technical skills to drive commercial business relationships and customer success
- Interest in expanding technical skills
- Comfortable joining technical sales meetings with client engineering teams
- Initiative to push for the best possible results and develop scalable solutions
Location
- Switch is located in Toronto, Canada, but operates fully remotely.
- Remote candidates are welcome to apply.
Compensation range
- Market competitive compensation based on experience
- Meaningful equity in a fast-growing startup
If you think you have the experience and desire to work in a fast-paced startup environment, but lack some of the requirements please consider applying anyway. We are looking for great people and would love to chat with you.
Skills Required
- 1-3 years of experience in management consulting
- Some experience in analytics, data science or computer science
- Interest in applying technical skills to drive commercial business relationships and customer success
- Interest in expanding technical skills
- Comfortable joining technical sales meetings with client engineering teams
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The Company
What We Do
Digital marketing is undergoing one of the most significant changes in decades. Switch is first-party data software that helps marketers find their ideal customers. Our mission is to help marketers realize the full potential of first-party data. With Switch, you deliver better returns, stay ahead of competition, and thrive in a privacy-centric world. Our clients achieve +90% match rates and +30% ROAS growth on average. Switch automatically syncs everyday, in real-time - and we do it all without handling sensitive PII. We’re proud to be partnering with some of the most iconic brands and advanced marketing teams across North America. Switch was founded by an ex-Googler, and two executive engineers, who are passionate about helping businesses make better use of their data. Switch is a remote-first company and will hire talented people anywhere in the world.
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