Associate Manager Software Engineering (Finacle Support L3)

Posted 11 Days Ago
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Chennai, Tamil Nadu, IND
In-Office
Senior level
Information Technology
The Role
Provides L3 application support for Finacle 10.x banking modules, including branch operations, CASA, loans, trade finance, channels, payments, and SWIFT. Responsibilities include application monitoring, log and fatal-error analysis, service-provider coordination, incident escalation, maintenance, vendor-fix testing, UAT support, change management, disaster-recovery activities, and meeting documentation. Requires banking IT experience and an ITIL4, PRINCE2, or PMP certification.
Summary Generated by Built In

Job Description:

Should be Science/ Commerce Graduate, preferably, BE/B. Tech/MCA/MBA with minimum 5 years of in- scope experience and total 7 years’ experience in the field of Banking IT domain / support of related solutions

Mandatory Certificate (minimum one)-
• ITIL4 Professional Certification
• Prince-2
• PMP Certified

• Supporting the following Finacle 10.x Application modules
o Branch Operations
o CASA, TD, Loans, Trade Finance and Locker
o Alternate Delivery Channels
§ SWIFT
§ Clearing
§ Utility Payments
§ Financial Inclusion Related
o Product Fatal error analysis.
o Review the Application logs
• Monitoring Application Services and availability
• Logging call with Service Providers internal or external and follow-up to closure
• Track and escalate the call to DL / Service Providers, if the problem requires their assistance to resolve the call.
• Update assigned calls regularly 
• Executing the Application Maintenance activity as per defined checklist.
• Primary Testing for the fixes received from vendor in T&D.
• Help bank in UAT for the fixes received from vendor
• Follow change management process and raise CMAs for movement to production for fixes / releases received. 
• Carry out DC-DR activity as and when scheduled
• Maintain and publish Minutes of the meeting for all meetings with vendor and bank 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Skills Required

  • Science or Commerce graduate; preferably BE, B.Tech, MCA, or MBA
  • Minimum 5 years of in-scope experience and 7 years of total experience in banking IT or related solution support
  • At least one certification: ITIL4 Professional, PRINCE2, or PMP
  • Experience supporting Finacle 10.x banking application modules

DXC Technology Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.

  • Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
  • Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
  • Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.

DXC Technology Insights

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The Company
HQ: Ashburn, VA
86,261 Employees
Year Founded: 2017

What We Do

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.

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