Reset your expectations of a health and wellness agency. From our inception, Fingerpaint has been driven by an unstoppable collective spirit of possibility. It’s that curiosity that’s at the heart of everything we do. From our legendary people-first culture to the hundreds of Fingerpainters who define us, we’ve reimagined what it means to be a healthcare and wellness advertising agency. Here, creativity happens naturally—we attract top talent and give them a space to grow and collaborate.
Objectives of This Role:
As an associate director of program management, you will manage training, strategic business planning for book of business, and staff road map development.
Duties and Responsibilities:
- Communication
- Drive difficult or complex project discussions with client and teams, facilitate resolution
- Can speak to technical solutions, usability, and data integration fulfillment
- Skilled at influencing and persuading internal teams and external clients
Project Management
- 9-10 yrs experience
- Proficient and innovative problem-solver
- Collaborative business partner to team capability leads
- Seeks to optimize team services and internal resources
- Identifies potential improvements and efficiencies, ensuring teams use flexible project planning designed to support the strategic, creative, and executional process
- Collaborates on key operational tools and process development/implementation
- Responsible for the quality and consistency of work across brands
Financial
- Partners with account and finance leads to ensure accurate, complete, reliable brand forecasting, pressure-testing against known variables and trends
- Responsible for financial health of book of business, including monitoring run rate, and collaborates with resourcing/department leads to ensure the team is staffed to hit forecast
- Evaluates and acts on utilization trends for direct reports
- QCs brand SOWs before sending to finance for review; ensures a) assumptions are reasonable and all assumed costs are included/excluded; b) appropriate staffing allocations by department
Training/Tool Set
- Mastery of Ziflow, Workamajig; MS Office Suite (advanced-level Excel)
- Collaboration in assessment of department tools, best practice guidance, SOP development
- Client Management/Interaction
- Subject matter expert in client interactions (strategic, complex, or rare project types)
Teamwork
- Collaborates with PM department lead on agency initiatives
- Collaborates with interagency resource managers
- Partners with creative and account leads to ensure success and financial health of brands
- Collaborates with PM department lead to assess, align, and optimize processes within agency
Leadership
- Provides mentorship, training, and skill development to direct reports
- Collaborates on content and delivery for PM meetings
- Shares knowledge and provides learning opportunities across brands
- Collaborates with PM department lead on departmental career development
- Conducts biannual reviews and goal road-mapping; mentors direct reports through the process
- Fosters good team culture, reinforcing and encouraging tenets of the agency
Business Development
- Participates in new business pitches, whether creating content or developing budgets or timelines
- Attends Q&A sessions with potential new clients
Channel Expertise
- Mentor for multichannel best practice development
- Mentor for requirements assessment, co-creation
Skills Required
- 9-10 years of experience
- Mastery of Ziflow and Workamajig
- Advanced-level Microsoft Excel skills
- Proficiency in the Microsoft Office Suite
What We Do
Fingerpaint is a marketing and advertising company that offers marketing, web design, and advertising services. Reset your expectations of a health and wellness firm. Independent by design and built on a foundation of empathy, Fingerpaint is biopharma's commercialization partner for analytics-enabled integrated solutions. At its core is an award-winning global team of more than 580 people who are committed to creating and executing meaningful brand experiences for healthcare providers, care partners, and patients. Fingerpaint was founded in 2008 on a radically simple ideal: Put people first. Thirteen years later, it continues to pay off. Our people-first philosophy attracts top talent and gives them a space to thrive. Our strict no-titles, no-offices, no-egos structure creates an environment in which collaboration and creativity happen naturally. This level playing field lets us learn more from one another, integrate our services and teams better, and, ultimately, create work that solves our clients’ most complex marketing challenges. Learn how we never paint by number at fingerpaint.com.
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