Description
Note: This position is one involving safety-sensitive job duties under Bixby Telephone Company's Alcohol & Drug-Free Workplace Policy
POSITION SUMMARY
The Associate Account Executive is an entry-level business sales position focused on developing new business opportunities for BTC Broadband. This position is responsible for actively prospecting for new customers, building relationships, identifying business needs, and developing qualified sales opportunities.
The Associate Account Executive will have a strong focus on identifying Managed IT/MSP opportunities, including opportunities in areas where BTC Broadband may not currently offer, or be able to provide, broadband service. Qualified opportunities will be developed in partnership with the Account Executive and Senior Account Executive.
The ideal candidate is proactive, self-motivated, confident, comfortable meeting new people, and enjoys developing relationships and pursuing new business. This position requires the ability to work independently in the field while collaborating with Sales, Account Relations, Managed Services, and Marketing teams.
Requirements
ESSENTIAL FUNCTIONS
A. Identify, research, and prospect for new business customers through in-person cold calling, telephone cold calling, door-to-door prospecting, networking, referrals, business research, and other outbound sales activities.
B. Prospect for and develop new Managed IT/MSP opportunities, including opportunities with businesses in areas where BTC Broadband may not currently offer, or be able to provide, broadband service.
C. Identify businesses that may have a need for Managed IT, cybersecurity, cloud, networking, telecommunications, business internet, hosted voice, and related technology solutions.
D. Initiate conversations with business owners, executives, IT decision-makers, office managers, and other key contacts to identify needs, conduct initial discovery, qualify opportunities, and determine potential services and timing.
E. Generate qualified sales opportunities and appointments, then transition those opportunities to the Account Executive or Senior Account Executive for further discovery, solution development, proposal, negotiation, and closing. The Associate Account Executive may remain involved in the opportunity as appropriate.
F. Accurately document prospecting activity, customer conversations, contacts, opportunities, and follow-up activities in HubSpot and other company systems.
G. Maintain an organized prospect and target-account list and consistently follow up with prospective customers.
H. Participate in customer meetings, ride-a longs, MSP consultations, product training, and other sales activities to develop business sales knowledge and skills.
I. Develop a working knowledge of BTC Broadband's business products and services, including business internet, fiber, hosted voice, telecommunications, Managed IT, cybersecurity, cloud, networking, and related technology solutions.
J. Work closely with Sales Management, Account Relations, Managed Services, and Marketing teams to support the development of qualified business opportunities.
K. Represent BTC Broadband professionally and positively when interacting with prospective and existing customers.
L. Perform other related duties as assigned by management.
EDUCATION & EXPERIENCE
A. Bachelor's degree preferred; one year plus relevant experience may be considered in place of a degree.
B. Previous sales, customer service, business development, or telecommunications experience is preferred, but not required. Entry-level candidates with confidence, a strong work ethic, positive attitude, and willingness to learn are encouraged to apply.
C. Ability to communicate effectively, build relationships, and interact professionally with customers, prospects, and the public.
D. Strong verbal and written communication skills, with the ability to communicate professionally with business owners, executives, IT professionals, and other decision-makers.
E. Comfortable initiating conversations with prospective customers by phone and in person, including door-to-door prospecting.
F. Demonstrated ability to build rapport, ask effective questions, listen to customer needs, and identify potential opportunities.
G. Self-motivated, persistent, competitive, and comfortable working independently in a field-based sales environment.
H. Strong organizational skills and ability to manage prospect information, follow-up activities, and multiple priorities.
I. Willingness and ability to learn complex technology solutions, including Managed IT, cybersecurity, networking, cloud, telecommunications, and business internet.
J. Ability to learn and effectively use CRM and sales technology, including HubSpot.
K. Professional demeanor and commitment to providing a positive customer experience.
L. Valid Oklahoma driver's license and ability to meet the local field prospecting travel requirements of the position.
PHYSICAL REQUIREMENTS
- Seeing - Must be able to see well enough to read reports and use computer: 75-100%
- Hearing - Must be able to hear well enough to communicate with employees and business contacts: 75-100%
- Standing/Walking - Must be able to move about the work site: 50-74%
- Climbing/Stooping/Kneeling: 25-49%
- Lifting/Pulling/Pushing - 0-24%
- Keyboarding - Must be able to write, type, and use phone system: 75-100%
WORKING CONDITIONS
This factor measures the surroundings or physical conditions under which a job must be done and the extent to which those conditions make the job pleasant or less agreeable. Consider the local climate and or weather conditions along with the presence and relative amount of exposure to dust, dirt, heat, fumes, contaminants, cold, noise, vibration, wetness, etc.
- Regular travel to prospective and existing business customers, including significant field prospecting.
- May work independently in the field and in an office environment using standard computer and business equipment.
- May be exposed to varying weather conditions during outdoor prospecting activities.
- Frequent communication with customers, prospects, and internal teams.
Note: The statements herein are intended to describe the general nature and level of work to be performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, skills, qualifications, or working conditions associated with the position. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Skills Required
- Bachelor’s degree, or one year or more of relevant experience in place of a degree
- Ability to communicate effectively and build professional relationships with customers, prospects, and the public
- Strong verbal and written communication skills
- Comfort initiating conversations by phone and in person, including door-to-door prospecting
- Ability to build rapport, ask effective questions, listen to customer needs, and identify opportunities
- Self-motivated, persistent, competitive, and comfortable working independently in a field-based sales environment
- Strong organizational skills and ability to manage prospect information, follow-ups, and multiple priorities
- Willingness and ability to learn Managed IT, cybersecurity, networking, cloud, telecommunications, and business internet solutions
- Ability to learn and use CRM and sales technology, including HubSpot
- Valid Oklahoma driver’s license and ability to meet local field prospecting travel requirements
- Previous sales, customer service, business development, or telecommunications experience
What We Do
Bixby Telephone Company, doing business as BTC Broadband, is a telecommunications provider serving Bixby and the surrounding region in Oklahoma since 1914. The company provides high-speed broadband services, including fiber internet and dedicated internet access, as well as traditional telephone voice and data communications for residential and business customers. They also offer managed IT services through their BTC Tech Protect model to support modern business technologies.
