Become a Hero and join us on our mission to help underserved kids!
- Generous pay with monthly bonus opportunities
- PTO and paid holidays
- Career growth within your practice and the region
- Medical, dental, vision insurance, 401K & more
Adventure Dental & Orthodontics in Baltimore, MD, is currently seeking an Assistant Operations Manager to achieve patient and organizational goals by effectively managing front office processes and assisting with human resource functions within a pediatric dental, vision, and orthodontic practice. This position will report to the Operations Manager.
Pay range: $43,888-$56,130
Job Responsibilities
- Build a community within the practice that fosters teammate satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, accepting feedback from others, developing subordinates’ skills, and encouraging growth
- Schedule appointments for all patient services
- Understand, monitor, and ensure the smooth execution of office processes, including but not limited to, managing employee files, verifying insurance benefits, overseeing timesheets and submitting payroll, and supervising front desk staff
- Improve processes, products, and services through modern and creative thinking
- Create appropriate contracts and payment plans for private pay patients
- Ensure patients are teched and scribed in a timely manner and assists the team when falling behind
- Prepare accurate patient insurance letters
- Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
- Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children
Job Qualifications
- Previous experience in a dental practice a plus
- At least one year of demonstrated administrative experience
- Availability to work weekends
- Ability to multitask and complete tasks correctly and on time
- Strong interpersonal skills, listening to patients’ needs, and a friendly and outgoing demeanor
- Preferred knowledge of ECW/Dolphin Database, Payroll, Intero Order processing systems, Google Docs, Document Portal Spreadsheet software, Word, and Excel
In addition to the job description, you will be asked to perform other duties that support the business and our mission.
Pay Range$43,888-$56,130
Skills Required
- At least one year of demonstrated administrative experience
- Availability to work weekends
- Ability to multitask and complete tasks correctly and on time
- Strong interpersonal skills, ability to listen to patients' needs, and a friendly, outgoing demeanor
- Previous experience in a dental practice
- Knowledge of ECW/Dolphin Database
- Knowledge of payroll systems and processes
- Knowledge of Intero Order Processing Systems
- Knowledge of Google Docs
- Knowledge of Document Portal Spreadsheet software
- Knowledge of Microsoft Word and Excel
What We Do
Hero Practice Services is a healthcare organization dedicated to being the employer of choice for dental, vision, and orthodontic professionals. Their mission is to provide every child the opportunity to thrive by creating a positive culture and supporting providers with state-of-the-art facilities, ongoing clinical and leadership training, and a proven operating model for their affiliated practices.
