Assistant Manager

SUMMARY:

Under the direction of the Service Center Director, the Assistant Manager will support the operational and administrative functions of the Meals on Wheels San Diego County program, ensuring efficient service delivery to at-risk seniors living independently. The Assistant Manager will be responsible for overseeing the daily operations of the service center, supporting staff and volunteers, coordinating meal deliveries, and ensuring that all program activities align with organizational goals. This position also involves working with external agencies, building relationships, and maintaining compliance with program standards.

DUTIES & RESPONSIBILITIES:

Operations & Logistics:
•Oversee the delivery of meals and services to clients, ensuring all meals are delivered timely and accurately.
•Develop and maintain volunteer delivery routes; organize meal delivery schedules.
•Maintain accurate client records and meal service databases, ensuring all information is up-to-date and accessible.
•Assist in managing client intakes, reassessments, meal order changes, and service modifications.
•Coordinate special contracts and assist with client meal schedules as needed.

Staff & Volunteer Supervision:

•Assist in training, supervising, and evaluating staff and volunteers to ensure effective and efficient service delivery.
•Provide guidance to the volunteer manager, ensuring proper recruitment, training, and management of volunteers.
•Oversee the recruitment and onboarding of new volunteers, coordinating training and ensuring compliance with program standards.
•Actively participate in staff meetings and training to enhance skills and knowledge.

Communication & Client Relations:

•Maintain effective communication with clients, staff, and volunteers, ensuring that all program needs are met in a professional and empathetic manner.
•Address client concerns, provide timely solutions, and escalate issues when necessary.
•Participate in community events, fundraisers, and civic engagements to represent the MOW program and raise awareness.

Administrative Support & Reporting:

•Manage data entry and reporting for meal services, volunteer participation, and client information.
•Compile and analyze statistical data related to program activities, ensuring compliance with MOW policies and procedures.
•Assist in maintaining the office environment, equipment, and supplies.

Compliance & Program Improvement:

•Ensure that all program activities are compliant with Meals on Wheels policies, procedures, and guidelines.
•Monitor and evaluate the quality of meal services, making improvements as necessary to meet the needs of clients.
•Support the Service Center Director with administrative tasks, special projects, and other responsibilities as needed.

QUALIFICATIONS:

•Minimum of 1 year of experience in a similar role, working with seniors or in a community-based or healthcare setting.
•Strong interpersonal skills, with the ability to effectively communicate with clients, staff, volunteers, and community partners.
•A compassionate, empathetic approach to working with seniors and individuals with limited cognitive or physical abilities.
•Strong verbal and written communication skills, including public speaking.
•Experience in managing teams, volunteers, and coordinating logistical tasks.
•Knowledge of services available for seniors in San Diego County and the ability to collaborate with community-based organizations.
•Ability to represent the organization at community events and work evenings, weekends, or holidays when necessary.
•Excellent problem-solving and critical thinking skills, with the ability to manage multiple tasks in a fast-paced environment.
•Proficiency in technology, including smartphone apps, database tools, and office software. Experience with ServTracker is a plus.
•Knowledge and skills in supervision, effective team building, organization, and time management.
•Able to cope under pressure with emergency situations and lead a team.

REQUIREMENTS:

Standard office environment. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must have a valid California driver’s license. Physical requirements include standing, sitting, typing, bending, and lifting to approximately 35 lbs. The noise level in the work environment is moderate. Must have reliable transportation.
Successful candidates for this position will be subject to a background check as a condition of employment.

SUMMARY OF BENEFITS:

• 160 hours of Paid Time Off (PTO) Annually - subject to the MOWSD PTO policy 
• 11 Paid Holidays Annually 
• Medical Insurance - Choice of 4 HMO plans+ 2 PPO through MOW Group Plan 
• Dental Coverage & Vision Coverage
• Life, Long-Term Disability (LTD), Employee Assistance Program (EAP) 
• Flexible Spending Account 
• Personal Use Phone Stipend
• 401 (k) plan, including up to 3% employer matching contribution.