The Role
Provide onsite customer support across Mumbai, train and onboard users, improve artwork workflow and product adoption, maintain training schedules and customer records, track usage and issues, and escalate complex problems to internal teams. The role supports multiple customer accounts through a six-month consulting engagement, requiring weekday availability, occasional weekend work, customer-site travel, BYOD laptop use, and monthly invoicing.
Summary Generated by Built In
Onsite Customer Engagement
- Act
as our representative at various customer locations in Mumbai.
- Support
day-to-day workflow queries and ensure smooth usage of the application.
Training & Onboarding
- Train new
users at customer sites on product features and workflows.
- Re-train
existing users when they change roles or new team members are added.
- Conduct
structured onboarding sessions to ensure all users follow standardised
processes.
Improve Product Adoption & Stickiness
- Monitor
user activity and help customers use the platform effectively.
- Identify
gaps in understanding and provide timely guidance.
- Share
product feedback and customer insights with the internal team.
Multi Customer Support
- Handle
multiple customer accounts (not just one organization).
- Maintain
a training calendar and visit schedule for different customers across Mumbai.
- Maintain
training records, customer usage reports, and issue logs.
- Escalate
complex issues to the internal support or product team.
Requirements
- Willing to work as a customer
facing consultant in an onsite role
- Comfortable supporting customers
with day-to-day artwork and workflow activities
- Available for a 6‑month consulting engagement, with
the possibility of extension with a one month notice period
- Available to work Monday to
Friday and open to working on weekends when required
- Able to commit to 9 hours per day as part of the
standard engagement
- Willing to use their own laptop under a Bring Your
Own Device (BYOD) arrangement
- Has 0–3 years of experience,
suitable for freshers or early career professionals
- Comfortable with a monthly invoicing model
- Willing to travel across multiple customers
locations within Mumbai
Benefits
- Opportunity to work closely with leading brands and
customer teams
- Hands‑on exposure to artwork management, packaging
workflows, and digital transformation initiatives
- Flexible consultant engagement
with real-world customer interaction
- Reimbursement of travel, local conveyance, and food
expenses as per company policy
- Eligibility for an approved
weekend allowance when weekend work is required
Skills Required
- Willingness to work as a customer-facing consultant in an onsite role
- Comfort supporting customers with day-to-day artwork and workflow activities
- Availability for a six-month consulting engagement, with possible extension and one month notice period
- Availability Monday through Friday and willingness to work weekends when required
- Ability to commit to nine hours per day
- Willingness to use a personal laptop under a BYOD arrangement
- Zero to three years of experience; freshers and early-career professionals considered
- Comfort with a monthly invoicing model
- Willingness to travel across multiple customer locations within Mumbai
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The Company
What We Do
We offer everything you need to get your artwork projects going. Manage every step of the packaging and artwork process. Choose one or multiple solutions based on your requirements for Content, Design, Review, and Release
Why Work With Us
We offer everything you need to get your artwork projects going. Manage every step of the packaging and artwork process. Choose one or multiple solutions based on your requirements for Content, Design, Review, and Release
