A3 Technology, Inc. is seeking Application Support (junior level) to join our team in Washington, DC.
Essential Job Functions:
- Prepare and edit technical material, including operations and maintenance manuals, software and system documentation, and other technical publications.
- Coordinate efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution.
- Conduct technical research and collaborates with technical professionals.
- May write manuals and documentation at user level, technical support level, or both.
- Work independently with minimal direct supervision from the Program/Project Manager.
- Answer phone calls and help customers resolve their application problems.
- Understand and use various custom applications to support customers.
- Configure and arrange online meetings (MS Teams or Zoom experience is a plus).
- Other administrative duties as assigned by the Division Manager.
- Play an integral part in maintaining the mission statement of providing outstanding customer service.
- Learn new technologies quickly, understands and communicates requests as they relate to infrastructure.
- Maintain professional, positive, and friendly customer service attitude at all times.
- Demonstrate excellent communications skills; written, verbal and listening.
Education:
- AA/AS in a related field and 2 years of relevant experience.
Additionally, US Citizenship or documented proof of eligibility to work in the US is a must. Upon receiving a conditional offer of employment, candidates will undergo a Government investigation and must meet eligibility requirements for Government clearance. Verification of past employment, education and references is also required. It is imperative that candidates be either a US citizen or a current green card holder with the last 3 consecutive years as a resident of the US.
The salary range for positions is $50,000 to $175,000. This range is provided as a general guideline and should not be interpreted as a guarantee of compensation. Actual salary offers will be determined based on a variety of factors, including but not limited to the specific responsibilities of the position, the candidate’s education, experience, location, knowledge, skills, and abilities. In addition, compensation may be influenced by applicable Federal Government contract labor categories and established contract wage rates.
At A3 Technology, Inc., we take pride in being an Equal Opportunity Employer (EEO) and Affirmative Action (AA) employer. We're committed to considering all qualified candidates for employment without regard to race, religion, color, sex, sexual orientation, gender identity, age, protected veteran status, disability, national origin, genetic information or any other protected status.
Skills Required
- AA/AS in a related field
- 2 years of relevant experience
- Excellent communication skills
- Customer service experience
What We Do
A3 Technology, Inc.’s (A3T) mission is to provide System Engineering, Business and Financial Management, Information Technology, Cloud and Cyber Security support services to the Federal government. We seek to add real value to our clients by understanding their specific requirements and by providing high-quality technical and management solutions to their needs. When it comes to emerging technologies, we help our customers incorporate artificial intelligence and machine learning to accelerate innovation in tandem with efficiency. For over 20 years, A3T has successfully provided exceptional staff and outstanding results to our clients, reinforcing our reputation as a company you can trust. The People You Know. The Results You Expect. The Team You Trust
