At Fyld, we believe the future is built with people, technology, and strong values.
We are a Portuguese consulting company that operates with transparency, respect, and a focus on everyone’s growth.
Here, every project is an opportunity to build real, scalable, and high-quality technology solutions.
Our philosophy? Code for Big Solutions — because we don’t just build software to make things work, we build solutions that create real impact.
We’re looking for an experienced Application Support Engineer with strong troubleshooting skills and a passion for keeping business-critical applications reliable, stable and available.
By joining Fyld, you’ll be part of a team where every member is challenged to innovate, collaborate and grow.
Your Profile:- Degree in Computer Science, Information Technology, Software Engineering, or a related field
- Minimum of 3 years of professional experience in Application Support, Production Support, Application Operations or a similar role
- Professional experience supporting business-critical applications in production environments
- Strong experience in incident management, troubleshooting and root cause analysis
- Good knowledge of SQL and experience querying relational databases
- Experience analysing application logs, errors and system behaviour
- Experience working with REST APIs and integrations
- Familiarity with ITSM processes, including incident, problem and change management
- Experience with ticketing and service management tools such as ServiceNow, Jira or similar
- Ability to investigate technical issues across application, database and infrastructure layers
- Experience with application monitoring and alerting tools
- Good understanding of software releases, deployments and production environments
- Experience working with development teams to identify and resolve application defects
- Ability to document incidents, solutions, known errors and operational procedures
- Good understanding of Linux and/or Windows environments
- Good knowledge of Git and version control practices
- Strong analytical and problem-solving skills
- Ability to work under pressure and manage incidents according to defined priorities and SLAs
- Ability to work effectively in Agile and/or ITIL-based environments
- Fluency in English
- Experience with Python, PowerShell or Bash scripting
- Familiarity with Docker and containerised applications
- Experience with cloud platforms such as AWS, Azure or GCP
- Knowledge of CI/CD pipelines and deployment automation
- Experience with monitoring and observability tools such as Grafana, Prometheus, ELK or similar
- ITIL certification
- Experience with high-availability or 24/7 production environments
- Critical thinking and autonomy
- Focus on meaningful solutions and real results
- Respect, transparency, and continuous growth
- A collaborative team that values individual progress
- Access to continuous training and certifications
- A culture of proximity, respect, and recognition
- Challenging, purpose-driven projects where your expertise as an Application Support Engineer has real impact
📩 Want to be part of it? Send your CV to [email protected]
Fyld. Code for what really matters.
Skills Required
- Degree in Computer Science, Information Technology, Software Engineering, or a related field
- Minimum of 3 years of professional experience in Application Support, Production Support, Application Operations, or a similar role
- Professional experience supporting business-critical applications in production environments
- Strong experience in incident management, troubleshooting, and root cause analysis
- Good knowledge of SQL and experience querying relational databases
- Experience analyzing application logs, errors, and system behavior
- Experience working with REST APIs and integrations
- Familiarity with ITSM processes, including incident, problem, and change management
- Experience with ticketing and service management tools such as ServiceNow, Jira, or similar
- Ability to investigate technical issues across application, database, and infrastructure layers
- Experience with application monitoring and alerting tools
- Good understanding of software releases, deployments, and production environments
- Experience working with development teams to identify and resolve application defects
- Ability to document incidents, solutions, known errors, and operational procedures
- Good understanding of Linux and/or Windows environments
- Good knowledge of Git and version control practices
- Strong analytical and problem-solving skills
- Ability to work under pressure and manage incidents according to defined priorities and SLAs
- Ability to work effectively in Agile and/or ITIL-based environments
- Fluency in English
- Experience with Python, PowerShell, or Bash scripting
- Familiarity with Docker and containerized applications
- Experience with cloud platforms such as AWS, Azure, or GCP
- Knowledge of CI/CD pipelines and deployment automation
- Experience with monitoring and observability tools such as Grafana, Prometheus, ELK, or similar
- ITIL certification
- Experience with high-availability or 24/7 production environments
What We Do
Fyld is a Portuguese IT consultancy with outsourcing services. With a unique recruitment strategy, we provide high-performance players in Software Development, Mobile, Business Intelligence, Business Analysis, Project Management and Strategy Consulting. Inspired by a sports management philosophy, we invest in the continuous assessment and improvement of our team. Our goal? Help our clients gain competitive advantage, streamline projects and reduce costs. Fyld, we bring the best to play
