Postion: Application Support Analyst
Location: Ann Arbor, MI
Duration: 6+ Months Contract
Must Have:
Experience handling transaction databases and transaction processing applications at the second tier level
SQL query writing to research, debug, and submit statements for DBA execution for data changes
Experience with a ticket handling system (such as JIRA)
Experience with working with remote users for transaction processing application debugging.
Responsibilities:
Support Analyst for Custome application.
Continually identify ways to improve support and decrease unnecessary support calls. Identify improvements to applications, processes, and business logic to meet user needs and communicate to the project lead.
Perform data analysis tasks with SQL/Toad in order to trouble shoot errors and user questions. Work with the development team to analyze the data when necessary and promptly follow up with the user.
Create training documents and conduct periodic training for selected system super users in different business areas.
Monitor the daily jobs outputs for the applications to ensure that any errors are addressed immediately by coordinating with the project lead and communicate to the respective user groups impacted.
Deliver a high level of customer service to all users and continuous communication.
Assist with testing new application functions and work with project leads to communicate the changes in the software to the appropriate group of users.
Required Qualifications:
Bachelor’s degree
A minimum of two (2) years’ experience working in application support environment with custom or out of the box applications.
Excellent written and verbal communication skills.
Ability to work in a fast paced environment, ability to multi-task and work with multiple users.
Strong interpersonal, problem solving and analytical skills.
Well organized and good customer service skills.
Preferred Qualifications:
Bachelor’s degree in information systems or a related area of study
Three (3) years or more experience working with custom application support.
Experience with supporting Oracle E-Business Suite.
Experience with training content creation tools and conducting application training.
Experience with communicating technical design in non-technical terms to users.
Experience with application testing and writing/executing test plans.
Qualificationsstrong sql
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- Experience handling transaction databases and transaction processing applications at the second tier level
- SQL query writing to research, debug, and submit statements for DBA execution
- Experience with a ticket handling system (such as JIRA)
- Experience with working with remote users for transaction processing application debugging
- Bachelor's degree
- Minimum of two (2) years' experience working in application support environment with custom or out of the box applications
- Excellent written and verbal communication skills
- Ability to work in a fast paced environment and multi-task with multiple users
- Strong interpersonal, problem solving and analytical skills
- Well organized and good customer service skills
- Strong SQL
- Bachelor's degree in information systems or a related area of study
- Three (3) years or more experience working with custom application support
- Experience with supporting Oracle E-Business Suite
- Experience with training content creation tools and conducting application training
- Experience with communicating technical design in non-technical terms to users
- Experience with application testing and writing/executing test plans
- Experience using Toad for data analysis
What We Do
Libsys Inc., is a Chicago based Software Services Company, leveraging internet technologies to deliver end-to-end IT solutions for business competitiveness. Our technical expertise and our delivery methodology, ensure our clients a customized solution that helps drive their business profitability and productivity, with minimum time-to-market. We are a technology-focused company with a customer-centric attitude, made up of people who like the chance to solve complex technical problems. We specialize in the areas of ERP, CRM, Data Warehousing, Web Technologies and System Integration. We build and sustain application platforms for our clients that create competitive advantage that suits both niche providers and the big management-consulting firms with lower cost and higher flexibility. Our primary focus is offering tailor-made IT Solutions to Fortune companies using cutting edge technology for client organizations using our services consisting of Staffing and Consulting, Managed Services, and Outsourcing. We have won numerous awards for delivering complex and highly innovative assignments, have technology development capability that few firms can match, deep expertise across IT industries, and a unique breadth of skills from strategy to IT to HR to applied technology. Libsys, Inc headquartered in Chicago, believes in transforming organizations with its innovative, responsive and competent delivery resources
